Troubleshooting the Device
Troubleshooting the Device

Troubleshooting the Device

The following table provides typical problems that might arise and the solution for correcting the problem.
Troubleshooting the Device
During data communication with a host computer, no data transmitted, or transmitted data was incomplete.
Device disconnected from host computer during communication.
Reattach the communication cable and re-transmit.
Incorrect cable configuration.
See the system administrator.
Communication software was incorrectly installed or configured.
Perform setup.
During data communication over Wi-Fi, no data transmitted, or transmitted data was incomplete.
Wi-Fi radio is not on.
Turn on the Wi-Fi radio.
You moved out of range of an access point.
Move closer to an access point.
During data communication over Bluetooth, no data transmitted, or transmitted data was incomplete.
Bluetooth radio is not on.
Turn on the Bluetooth radio.
You moved out of range of another Bluetooth device.
Move within 10 meters (32.8 feet) of the other device.
No sound.
Volume setting is low or turned off.
Adjust the volume.
Device shuts off.
Device is inactive.
The display turns off after a period of inactivity. Set this period to 15 seconds, 30 seconds, 1, 2, 5, 10 or 30 minutes.
Tapping the window buttons or icons does not activate the corresponding feature.
The device is not responding.
Reset the device.
A message appears stating that the device memory is full.
Too many files stored on the device.
Delete unused memos and records. If necessary, save these records on the host computer (or use an SD card for additional memory).
Go to
. Select the unused program(s) and tap
Too many applications installed on the device.
Remove user-installed applications on the device to recover memory. Go to
Apps & notifications
. Select the unused programs and touch
The device does not decode with reading barcode.
Scanning application is not loaded.
Load a scanning application on the device or enable DataWedge. See the system administrator.
Unreadable barcode.
Ensure the symbol is not defaced.
Distance between exit window and barcode is incorrect.
Place the device within proper scanning range.
Device is not programmed for the barcode.
Program the device to accept the type of barcode being scanned. Refer to the EMDK or DataWedge application.
Device is not programmed to generate a beep.
If the device does not beep on a good decode, set the application to generate a beep on good decode.
Device cannot find any Bluetooth devices nearby.
Too far from other Bluetooth devices.
Move closer to the other Bluetooth device(s), within a range of 10 meters (32.8 feet).
The Bluetooth device(s) nearby are not turned on.
Turn on the Bluetooth device(s) to find.
The Bluetooth device(s) are not in discoverable mode.
Set the Bluetooth device(s) to discoverable mode. If needed, refer to the device’s user documentation for help.
Cannot unlock device.
User enters incorrect password.
If the user enters an incorrect password eight times, the user is requested to enter a code before trying again.
If the user forgot the password, contact system administrator.