Symptom | Possible Cause | Action |
|---|---|---|
During communication, no data
transmits, or transmitted data was incomplete. | Device removed from cradle during communications. | Replace device in cradle and retransmit. |
Incorrect cable configuration. | Ensure that the correct cable configuration. | |
Device has no active connection. | An icon is visible in the status bar if a connection
is currently active. | |
USB/Ethernet module switch in not in the correct position. | For Ethernet communication, slide the switch to
the  position. For USB communication, slide
the switch to the  position. | |
LEDs do not light when device
or spare battery is inserted. | Cradle is not receiving power. | Ensure the power cable is connected securely to
both the cradle and to AC power. |
Device is not seated firmly in the cradle. | Remove and re-insert the device into the cradle,
ensuring it is firmly seated. | |
Spare battery is not seated firmly in the cradle. | Remove and re-insert the spare battery into the
charging slot, ensuring it is firmly seated. | |
Device battery is not charging. | Device was removed from cradle or cradle was
unplugged from AC power too soon. | Ensure cradle is receiving power. Ensure device
is seated correctly. Confirm main battery is charging. The 4,620
mAh battery fully charges in less than five hours. |
Battery is faulty. | Verify that other batteries charge properly.
If so, replace the faulty battery. | |
The device is not fully seated in the cradle. | Remove and re-insert the device into the cradle,
ensuring it is firmly seated. | |
Extreme battery temperature. | Battery does not charge if ambient temperature
is below 0 °C (32 °F) or above 40 °C (104 °F). | |
Spare battery is not charging. | Battery not fully seated in charging slot. | Remove and re-insert the spare battery in the cradle,
ensuring it is firmly seated. The 4,620 mAh battery fully charges
in less than five hours. |
Battery inserted incorrectly. | Re-insert the battery so the charging contacts on
the battery align with the contacts on the cradle. | |
Battery is faulty. | Verify that other batteries charge properly.
If so, replace the faulty battery. |
