Problem | Cause | Solution |
|---|---|---|
Device does not turn on. | Battery not charged. | Charge or replace the battery in the device. |
Battery not installed properly. | Ensure battery is installed properly. See Installing the Battery. | |
System crash. | Perform a soft reset. If the device still does not turn on, perform a hard reset. See Resetting the Device. | |
Battery did not charge. | Battery failed. | Replace battery. If the device still does not operate, try a soft reset, then a hard reset. See Resetting the Device. |
Device removed from cradle before charging completed. | Insert the device into the cradle and begin charging. The 6,700 mAh battery charges from 0 - 90% in less than four hours at room temperature. The 7,000 mAh battery charges from 0 - 90% in less than five hours at room temperature. | |
Ambient temperature of the cradle is too warm or too cold. | The ambient temperature must be between 0 °C and 40 °C (32 °F and 104 °F). | |
During data communication, no data was transmitted, or transmitted data was incomplete. | Device unplugged from host computer during communication. | Reconnect the programming cable to the host computer and re-transmit. |
Communication software was incorrectly installed or configured. | See system administrator. | |
Device turns itself off. | Device is inactive | The device turns off after a period of inactivity. If the device is running on battery power, this period can be set to 15 seconds, 30 seconds, 1 minute, 2 minutes, 5 minutes, 10 minutes, or 30 minutes. Change the setting if you need a longer delay before the automatic shutoff feature activates. |
Battery is depleted. | Place the device in the cradle to re-charge the battery. | |
Battery is not inserted properly. | Insert the battery properly (see Installing the Battery). | |
The device’s battery is low and it powers down to protect memory content. | Place the device in the cradle to re-charge the battery. | |
A message appears stating that the device memory is full. | Too many files stored on the device. | Delete unused memos and records. You can save these records on the host computer. |
Too many applications installed on the device. | If you have installed additional applications on the device, remove them to recover memory. See Uninstalling an Application. | |
The device does not accept scan input. | Unreadable barcode. | Ensure the symbol is not defaced. |
Distance between scanner exit window and barcode is incorrect. | Move the device closer or further from the barcode to the proper scanning range. | |
Device is not programmed for the barcode. | Verify that the device can read the type of barcode being scanned (See Specifications). Ensure that the barcode parameters are set properly for the barcode being scanned. | |
Device is not programmed to generate a beep. | Verify that a beep on a good decode is used. | |
During USB data communications, no data was transmitted, or transmitted data was incomplete. | Incorrect cable connection. | See Accessories. |
Communications software is not installed or configured properly. | See Accessories. |
