Issue: Printer Locks-Up
Issue: Printer Locks-Up

Issue: Printer Locks-Up


The printer is not responding to operator actions and commands sent to the printer. The status may be all on or in unknown status patterns.

Cause: Memory Corruption or Failure

The printer memory has been corrupted by an unknown event.

Remedy: Reload Printer Firmware and Test

Internal Printer Support
  1. Reset the printer to factory defaults.
    Use one of the following methods to reset factory defaults.
    • Use the Zebra Setup Utility and
      Open Printer Tools
      Load printer defaults
  2. Reload printer firmware. See Updating Printer Firmware.
  3. If the printer does not recover from this error, call a service technician. This is not a user-serviceable item.