General Printer Diagnostics
General Printer Diagnostics

General Printer Diagnostics

You can diagnose printer issues and get insights into the operating condition of your printer using diagnostic reports, calibration procedures, and other tests.
Use full-width media when performing self-tests. If your media is not wide enough, the test labels may print on the platen (drive) roller.
Keep these tips in mind when testing:
  • During these self tests, do NOT send data to the printer from the host device. (If your media is shorter than the label to be printed, the test label proceeds to the next label.)
  • When canceling a self-test prior to completion, always reset the printer by turning printer power OFF and back ON.
  • If the printer is in dispense mode and the liner is being taken up by the applicator, the labels must be removed manually as they become available.
Diagnostic self-tests are enabled by pressing a specific user interface button or combination of buttons while turning printer power ON. Keep the button(s) pressed until the first indicator light turns off. The selected self test automatically starts at the end of the printer's power-on self-test.