If you need help accessing the home page or site, verify access via public internet. If the Portal is still not accessible, escalate for an immediate reboot/restart of the Portal.
If Portal pages are accessible from the public network and not from within the customer network, verify the customer network settings.
If Portal can be accessed from the KIOSK browser, but the KIOSK reports connection errors, collect RxLogger logs and escalate for review. To recover from the issue, reboot or restart the KIOSK core services.
If the Zebra monitoring services auto-detect the Portal is down, the issue will be escalated for recovery. A server restart can fix the problem.
