• Workcloud Communication PTT Pro Manager Service Customer Administrator Guide
Move a User Between Sites
Move a User Between Sites

Move a User Between Sites

A PTT Pro user belongs to a single site. If you want to move the user to a different site, you need to delete the user from their current site and create the user in a different site. The
PTT Pro Manager Service
 can perform these steps automatically when the IP address of the device changes.
When the PTT Pro client is configured as described in Configure PTT Pro for the PTT Pro Manager Service, the PTT Pro client performs the following steps:
  • PTT Pro client determines that the IP address of the device has changed.
  • PTT Pro client connects to the Extension Manager to get the site ID based on the current IP address of the device.
  • PTT Pro client connects to the PTT Pro Manager Service with the new site ID and the ESN or Android ID.
  • The
    PTT Pro Manager Service
     connects to the
    PTT Pro Server
    and moves the user to the new site. The user's first name and last name change to
    username.nn
    , where
    nn
     is the next incremental number.
  • If a feature key template and client settings template are configured and available from the
    PTT Pro Server
    , the user is assigned to the templates and the settings are downloaded to the client.