Send a New Activation Code to a User

If a user hasn’t used their Zebra PTT Pro account or has a replacement device, you must resend the activation email to the device as instructed above. To do this, follow the previous instructions to access the user's Modify User screen.

Select

Resend Activation

to generate a new activation code and send an email to the user with this new information. Resending an Activation code for an Active device will cause the device to lose registration with the server and essentially go off-line. This function is helpful for users that do not respond to the activation invitation in a timely manner or perhaps have a new device.

To clear the public key of the unused or discarded phone from the database, select the user name, then select the

Settings tab

Clear Public Key

is useful if a user has a replacement device and wishes to use the same login credentials. In this case, the Public Key is reissued for the Login and Password (activation code).

Deactivate

forces the client off the system immediately. The user is not purged from the system but must go through the reactivation process to regain service. This function may be helpful for devices that have gone in for service or are a part of a spare device pool that needs to be tracked.