Troubleshooting 9.0.20306 to 9.0.21111
Troubleshooting 9.0.20306 to 9.0.21111

Troubleshooting 9.0.20306 to 9.0.21111

The following table is for troubleshooting WFC Voice versions 9.0.20306 through 9.0.21111.
Problem
Sample Screenshot
Cause(s)
Solution(s)
Error message indicates a security certificate problem.
The time set on the device has changed.
Set the time on the device back to the original time.
Error message:
No available license for this device/token
Token not entered (no Profile Manager or Extension Manager).
Enter token.
Token entered incorrectly.
Re-enter token.
PBX is not configured on the client.
Configure PBX on the client. Refer to the WFC Voice Administration Guide for your PBX.
System configuration issue.
Contact Zebra Support.
Error message:
Cannot reach licensing server
Indicates a networking issue that is frequently due to a firewall issue.
Ensure that
wfc-provisioning.pttpro.zebra.com
and
wfc-provisioning1.pttpro.zebra.com
are both open on port 443 in the firewall. If the firewall is open, contact Zebra Support for assistance.
Error message:
Insufficient privileges for this software version
Token not entered (no Profile Manager or Extension Manager).
Enter token.
Token entered incorrectly.
Re-enter token.
Users see different expiration dates for licenses in the
View Licenses
dialog in the WFC Voice client.
Multiple purchases were made of WFC Voice where the licenses had different expiration dates.
This is expected behavior.
Error message:
Your license has expired. Please contact your system administrator to extend your license.
The license has expired.
Touch
OK
in the warning popup to hide the warning.
The time set on the device has changed.
Set the time on the device back to the original time.