Problem | Sample Screenshot | Cause(s) | Solution(s) |
|---|---|---|---|
Error message:
|  | The time is incorrect on the device, and the Provisioning Manager cannot authenticate it. | Set the time on the device to the correct time. |
Error message:
|  | This is the first time that WFC Voice is installed on the device. When the new device registers to the WFC Provisioning Manager, no record is found with the device ID. | This is expected behavior. Enter a token as described earlier in this guide. |
Error message:
|  | The token is not recognized by the Provisioning Manager. | Check the token for errors and re-enter. If the problem persists, contact Zebra support. |
Message:
|  | WFC Voice configuration is required before requesting licenses. | Configure the PBX or Profile Type as described in the WFC Voice PBX Administrator Guide. |
Error message:
|  | The device is associated with a specific account in the WFC Provisioning Manager, but the token entered does not belong to the same account as the device. | Check the token for errors and re-input. If the problem persists, contact Zebra support. |
Error message:
|  | WFC Voice was not able to obtain the correct base license for the version it is running. All base licenses are being used or available licenses are expired. | Check the Provisioning Manager to ensure that licenses are available in your account and that they are still valid.Free up additional licenses at the Provisioning Manager by obsoleting or deactivating an unused device. Contact your Zebra account team to purchase additional licenses or extend your existing licenses. |
Error message:
|  | WFC Voice obtained a premium license but could not obtain the required standard (or basic) license that is required as a base for the premium license.Too many devices are configured to use standard PBXs, leaving premium licenses available but no standard licenses. | Verify that the PBX type configured in the WFC Voice app is correct by going to . Check the Provisioning Manager to ensure that licenses are available in your account and that they are still valid.Free up additional licenses at the Provisioning Manager by obsoleting or deactivating an unused device. |
Error message:
Where <PBX-type> is premium version of the PBX. |  | WFC Voice could not obtain the requested premium license.WFC Voice could not obtain the standard (or basic) license required as a base for a premium license. | Verify that the PBX type configured in the WFC Voice app is correct by going to . Check the Provisioning Manager to ensure that licenses are available in your account and that they are still valid.Free up additional licenses at the Provisioning Manager by obsoleting or deactivating an unused device. |
Error message:
Where <PBX-type> is standard or basic. |  | WFC Voice could not obtain the requested standard license. | Verify that the PBX type configured in the WFC Voice app is correct by going to . Check the Provisioning Manager to ensure that licenses are available in your account and that they are still valid.Free up additional licenses at the Provisioning Manager by obsoleting or deactivating an unused device. |
Error message:
or
|  | WFC Voice could not connect to the WFC Provisioning Manager. | Ensure that your devices can access the network and that both of the following web addresses are open on port 443 in the firewall:
|
