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About Zebra
TC22/TC27 Product Reference Guide
Maintenance and Troubleshooting
Troubleshooting
Resetting the Device
Performing a Hard Reset
TC22/TC27 Touch Computer Product Reference Guide
TC22/TC27 Touch Computer Product Reference Guide
About This Guide
Mobility DNA Enterprise License
Licensed Features
Core OS, Apps, and mDNA
Fusion
Connectivity
Request Licenses
Notational Conventions
Icon Conventions
Service Information
Determining Software Versions
Determining Serial Number
Getting Started
Unpacking
Features
Setting Up the Device
Installing a microSD Card
Installing the SIM Card
Installing the Battery
Using the Rechargeable Li-Ion Battery with BLE Beacon
Main Battery Charging
Replacing the SIM Card
Replacing the microSD Card
Replacing the Battery
Using the Device
Home Screen
Setting Home Screen Rotation
Status Bar
Status Icons
Managing Notifications
Opening the Quick Access Panel
Quick Access Panel Icons
Editing Icons on the Quick Settings Bar
Battery Management
Low Battery Notification
Turning Off the Radios
Checking Battery Status
Monitoring Battery Usage
Interactive Sensor Technology
Waking the Device
USB Communication
Transferring Files
Transferring Photos
Disconnecting from the Host Computer
Settings
Accessing Settings
Display Settings
Setting the Screen Brightness Automatically
Setting the Screen Brightness Manually
Setting Night Light
Setting Screen Rotation
Setting Lock Screen Notifications
Setting Display and Text Size
Notification LED Brightness Level
Setting Touch Panel Mode
Setting the Date and Time
General Sound Setting
Sound Options
Setting Wake-Up Sources
Remapping a Button
Keyboards
Enabling Keyboards
Switching Between Keyboards
Using the Android and Gboard Keyboards
Edit Text
Entering Numbers, Symbols, and Special Characters
Enterprise Keyboard
Numeric Tab
Alpha Tab
Additional Character Tab
Scan Tab
Language Usage
Changing the Language Setting
Adding Words to the Dictionary
Notifications
Enabling Blink Light
Applications
Installed Applications
Accessing Apps
Switching Between Recent Apps
Battery Manager
Opening Battery Manager
Battery Manager Information Tab
Camera
Taking Photos
Recording Videos
Camera Settings
DataWedge
DWDemo Icons
Selecting a Scanner
RxLogger
RxLogger Configuration
Configuration File
Enabling Logging
Disabling Logging
Extracting Log Files
Backing Up Data
RxLogger Utility
Data Capture
Imaging
Digital Camera
Operational Modes
Scanning Considerations
Scanning with Internal Imager
Scanning with the Camera
Scanning with the RS507/RS507X Hands-Free Imager
Scanning with the RS5100 Ring Scanner
Scanning with the RS6000 Bluetooth Ring Scanner
Scanning with the RS6100 Bluetooth Ring Scanner
Scanning with the LI3678 Linear Imager
Scanning with the LI3608 Linear Scanner
Scanning with the DS8178 Digital Scanner
Scanning with the DS3678 Bluetooth Scanner
Scanning with the DS3608 USB Scanner
Scanning with the DS2278 Digital Scanner
Pairing a Bluetooth Ring Scanner
Pairing in SSI Mode Using Near Field Communication
Pairing in HID Mode Using Near Field Communication
Pairing Using Simple Serial Interface (SSI)
Pairing Using Bluetooth Human Interface Device
Pairing a Bluetooth Scanner
Pairing Using Simple Serial Interface
Pairing Using Bluetooth Human Interface Device
DataWedge
Enabling DataWedge
Disabling DataWedge
Supported Decoders
Camera Supported Decoders
SE4710 Internal Imager Supported Decoders
SE55 Internal Imager Supported Decoders
RS507/RS507x Supported Decoders
RS5100 Supported Decoders
RS6000 Supported Decoders
RS6100 Supported Decoders
LI3678 Supported Decoders
DS8178 Supported Decoders
DS3678 Supported Decoders
DS3608 Supported Decoders
DS2278 Supported Decoders
Wireless
Wireless Wide Area Networks
Sharing the Mobile Data Connection
Enabling USB Tethering
Enabling Bluetooth Tethering
Enabling Wi-Fi Hotspot
Configuring the Wi-Fi Hotspot
Data Usage
Monitoring Data Usage
Setting Data Usage Warning
Setting Data Limit
Cellular Network Settings
Data When Roaming
Configuring the Access Point Name
Locking the SIM Card
Wireless Local Area Networks
Connecting to a Wi-Fi Network
Wi-Fi Version
Removing a Wi-Fi Network
WLAN Configuration
Configuring a Secure Wi-Fi Network
Manually Adding a Wi-Fi Network
Configuring for a Proxy Server
Configuring the Device to Use a Static IP Address
Wi-Fi Preferences
Additional Wi-Fi Settings
Wi-Fi Direct
Bluetooth
Adaptive Frequency Hopping
Security
Bluetooth Profiles
Bluetooth Power States
Bluetooth Radio Power
Enabling Bluetooth
Disabling Bluetooth
Discovering Bluetooth Device(s)
Changing the Bluetooth Name
Connecting to a Bluetooth Device
Selecting Profiles on the Bluetooth Device
Unpairing a Bluetooth Device
Cast
Near Field Communications
Reading NFC Cards
Enterprise NFC Settings
Calls
Emergency Calling
Audio Modes
Bluetooth Headset
Adjusting Audio Volume
Making a Call Using the Dialer
Accessing Dialing Options
Make a Call Using Contacts
Using the Dialer
Using the Contacts App
Make a Call Using Call History
Using the Call History List
Making a Conference Call on GSM
Making a Call Using a Bluetooth Headset
Answering Calls
Call Settings
Accessories
Main Battery Charging
Spare Battery Charging
Charging Temperature
1-Slot Charge Only Cradle
Setup
Charging the Device
1-Slot USB Cradle
Setup
Charging the Device
Ethernet Communication
Ethernet LED Indicators
Establishing Ethernet Connection
Configuring Ethernet Proxy Settings
Configuring Ethernet Static IP Address
1-Slot Charge Only with Spare Battery Cradle
Setup
Charging the Device
4-Slot Battery Charger
Setup
Two Charger Setup
Charging Spare Batteries
5-Slot Charge Only Cradle
Setup
Charging the Device
5-Slot Ethernet Cradle
Setup
Daisy-chaining Ethernet Cradles
Ethernet Communication
Ethernet LED Indicators
Establishing Ethernet Connection
Configuring Ethernet Proxy Settings
Configuring Ethernet Static IP Address
Charging the Device
USB Cable
USB Communication
Charging the Device
Handstrap
Attaching the Handstrap
Trigger Handle
Installing the Optional Lanyard
Inserting the Device into the Trigger Handle
Removing the Device from the Trigger Handle
5-Slot Cradle Rack Installation
Installing the 5-Slot Cradle on a Rack
4-Slot Battery Chargers Rack Installation
Installing 4-Slot Battery Chargers on a Rack
Installing the Rack Mount
Wall Installation
Bottom Tray Assembly
Mounting the Bracket
Application Deployment
Android Security
Secure Certificates
Installing a Secure Certificate
Configuring Credential Storage Settings
Android Development Tools
Android Development Workstation
Enabling Developer Options
EMDK for Android
StageNow for Android
GMS Restricted
ADB USB Setup
Enabling USB Debugging
Entering Android Recovery Manually
Application Installation Methods
Installing Applications Using the USB Connection Use
Installing Applications Using the Android Debug Bridge
Installing Applications Using Wireless ADB
Installing Applications Using a microSD Card
Uninstalling an Application
Android System Update
Performing a System Update Using a microSD Card
Performing a System Update Using ADB
Verifying System Update Installation
Android Enterprise Reset
Performing an Enterprise Reset From Device Settings
Performing an Enterprise Reset Using microSD Card
Performing an Enterprise Reset Using ADB
Android Factory Reset
Performing a Factory Reset Using microSD Card
Performing a Factory Reset Using ADB
Android Storage
Random Access Memory
Viewing Memory
Internal Storage
Viewing Internal Storage
External Storage
Viewing External Storage
Formatting a microSD Card as Portable Storage
Formatting a microSD Card as Internal Memory
Enterprise Folder
Managing Apps
App Details
Managing Downloads
Maintenance and Troubleshooting
Maintaining the Device
Battery Safety Guidelines
Best Practices for Enterprise Mobile Computing Devices Operating in Hot Environments and Direct Sunlight
Cleaning Instructions
Approved Cleanser Active Ingredients
Harmful Ingredients
Device Cleaning Instructions
Special Cleaning Notes
Cleaning Materials Required
Cleaning Frequency
Cleaning the Device
Housing
Display
Camera and Exit Window
Cleaning Battery Connectors
Cleaning Cradle Connectors
Troubleshooting
Resetting the Device
Performing a Soft Reset
Performing a Hard Reset
Troubleshooting the Device
1-Slot Charge Only Cradle Troubleshooting
1-Slot USB Cradle Troubleshooting
1-Slot Cradle with Spare Battery Slot
5-Slot Charge Only Cradle Troubleshooting
5-Slot Ethernet Cradle Troubleshooting
4-Slot Battery Charger Troubleshooting
Technical Specifications
SE4710 Decode Distances
SE55 Decode Distances
1-Slot Charge Only Cradle Specifications
1-Slot USB Cradle Specifications
1-Slot Charge Only with Battery Cradle Specifications
5-Slot Charge Only Cradle Specifications
5-Slot Ethernet Cradle Specifications
4-Slot Battery Charger Specifications
Trigger Handle Specifications
Performing a Hard Reset
Performing a Hard Reset
Performing a hard reset with a microSD card installed in the device may cause damage or data corruption to the microSD card.
Perform a hard reset if the device stops responding.
Simultaneously press the Power and Volume Up buttons for at least four seconds.
When the screen turns off, release the buttons.
The device reboots.
Resetting the Device
