Problem | Cause | Solution |
|---|---|---|
After installing the battery, the device does not boot up. | The power button was not pressed. | Press the Power button. |
When pressing the power button, the device does not turn on. | The battery is not charged. | Charge or replace the battery in the device. |
The battery is not installed properly. | Install the battery properly. | |
System crash. | Perform a reset. | |
When pressing the power button, the device does not turn on, but two LEDs blink. | Battery charge is at a level where data is maintained, but the battery should be recharged. | Charge or replace the battery in the device. |
The battery did not charge. | Battery failed. | Replace battery. If the device still does not operate, perform a reset. |
The device was removed from the cradle while the battery was charging. | Insert the device in the cradle. See Battery Charging. | |
Extreme battery temperature. | The battery does not charge if the ambient temperature is below 5°C to 50°C (41°F to 122°F). | |
Cannot see characters on display. | The device is not powered on. | Press the Power button. |
During data communication with a host computer, no data transmitted or transmitted data was incomplete. | The device is removed from the cradle or disconnected from the host computer during communication. | Replace the device in the cradle, or reattach the communication cable and re-transmit. |
Incorrect cable configuration. | See the system administrator. | |
Communication software was incorrectly installed or configured. | Perform setup. | |
During data communication over Wi-Fi, no data transmitted or transmitted data was incomplete. | The Wi-Fi radio is not on. | Turn on the Wi-Fi radio. |
You moved out of range of an access point. | Move closer to an access point. | |
During data communication over Bluetooth, no data transmitted or transmitted data was incomplete. | The Bluetooth radio is not on. | Turn on the Bluetooth radio. |
You moved out of range of another Bluetooth device. | Move within 10 meters (32.8 feet) of the other device. | |
During data communication over mobile data, no data transmitted or transmitted data was incomplete. | Mobile data is not on. | Turn on mobile data. If it is already on, turn it off and on again. |
You moved out of the coverage area. | Move into a coverage area. | |
No sound. | The volume setting is low or turned off. | Adjust the volume. |
The device shuts off. | The device is inactive. | The display turns off after a period of inactivity. Set this period to 15 seconds, 30 seconds, 1, 2, 5, 10 or 30 minutes. |
The battery is depleted. | Replace the battery. | |
Tapping the window buttons or icons does not activate the corresponding feature. | The device is not responding. | Reboot the device. |
A message appears stating that the device's memory is full. | Too many files are stored on the device. | Delete unused memos and records. Save these records on the host computer (or use an SD card for additional memory). |
Too many applications are installed on the device. | Remove user-installed applications on the device to recover memory. Select Settings > Apps & notifications . Select the app in the list and select UNINSTALL . | |
The device does not decode with reading bar code. | The scanning application is not loaded. | Load a scanning application on the device or enable DataWedge. See the system administrator. |
Unreadable bar code. | Ensure the symbol is not defaced. | |
The distance between the exit window and barcode is incorrect. | Place the device within the proper scanning range. | |
The device is not programmed for the bar code. | Program the device to accept the type of bar code being scanned. Refer to the EMDK or DataWedge application. | |
The device is not programmed to generate a beep. | If the device does not beep on a good decode, set the application to generate a beep on good decode. | |
The battery is low. | Check the battery level if the scanner stops emitting a laser beam upon a trigger press. The scanner shuts off when the battery is low before the device's low battery condition notification. Note: If the scanner is still not reading symbols, contact the distributor or the Global Customer Support Center. | |
The device cannot find any Bluetooth devices nearby. | Too far from other Bluetooth devices. | Move closer to the other Bluetooth device(s), within a range of 10 meters (32.8 feet). |
The Bluetooth device(s) nearby is not turned on. | Turn on the Bluetooth device(s) to find. | |
The Bluetooth device(s) are not in discoverable mode. | Set the Bluetooth device(s) to discoverable mode. If needed, refer to the device’s user documentation for help. | |
Cannot unlock the device. | The user enters an incorrect password. | If the user enters an incorrect password five times, the user is requested to wait for 30 seconds when using a PIN, Pattern, or Password. |
Multi-User mode is causing undefined behavior. | Multi-User mode is not supported by the Mobility DNA Enterprise License. | Perform a soft or hard reset on the device. |
