1. Application Deployment
  2. Android Enterprise Reset
  3. Performing an Enterprise Reset Using ADB
Performing an Enterprise Reset Using ADB

Performing an Enterprise Reset Using ADB

Perform an Enterprise Reset Using ADB.
Go to the Zebra Support & Downloads web site at zebra.com/support and download the appropriate Enterprise Reset file to a host computer.
  1. Using a T10 Torx screwdriver, remove four screws securing the top cover to the device.
    When the user connects a USB cable to the USB-C port on top of the device, the USB and RS-232 ports on the bottom are disabled.
  2. Connect the device to a host computer using a USB-C cable.
  3. Go to
    Settings
    .
  4. Touch
    System
    Advanced
    Developer options
     .
  5. Slide the
    USB debugging
     switch to the
    ON
     position.
  6. Touch
    OK
    .
  7. If the device and host computer are connected for the first time, the
    Allow USB debugging?
     dialog box with the
    Always allow from this computer
     check box displays. Select the check box, if required.
  8. Touch
    OK
     or
    Allow
    .
  9. On the host computer, navigate to the
    platform-tools
     folder and open a command prompt window.
  10. Type
    adb devices
    .
    The following displays: 
    List of devices attached          XXXXXXXXXXXXXXX device
    Where XXXXXXXXXXXXXXX is the device number.
    If device number does not appear, ensure that ADB drivers are installed properly.
  11. Type:
    adb reboot recovery
  12. Press
    Enter
    .
    The System Recovery screen appears on the device.
  13. Press
    Up
     and
    Down
     to navigate to
    Apply upgrade from ADB
    .
  14. Press
    Power
    .
  15. Use
    Up
     and
    Down
     to navigate to
    Full OTA Package
    .
  16. Press
    Power
    .
  17. On the host computer command prompt window type:
    adb sideload <file>
    where: <file> = the path and filename of the zip file.
  18. Press
    Enter
    .
    The Enterprise Reset package installs and then the System Recovery screen appears on the device.
  19. Press
    Power
     to reboot the device.
  20. Disconnect the USB-C cable from the device.
  21. Replace the top cover.
  22. Secure the top cover to the device using the four screws.
  23. Torque the screws to 6kg-cm (5.2lbs-in).