Problem | Cause | Solution |
|---|---|---|
Device battery is not charging. | Device was removed from cradle or cradle was unplugged from AC power. | Ensure cradle is receiving power. Ensure device is seated correctly. Confirm main battery is charging. The battery fully charges in approximately four hours. |
Battery is faulty. | Insert a different scanner. If it charges, contact Zebra for further assistance . | |
The device is not fully seated in the cradle. | Remove and re-insert the device into the cradle, ensuring it is firmly seated. | |
Ambient temperature of the cradle is too warm or too cold. | Move the cradle to an area where the ambient temperature is between 5°C and 32°C (41°F and 89.6°F) . |
