Problem | Cause | Solution |
|---|---|---|
Laser aiming pattern does not display when pressing the scan trigger. | Battery is not charged. | Charge battery. |
Power is not applied to scanner. | Charge battery. | |
Scan application on the mobile computer is not functioning. | Restart the scanning application on the mobile computer. | |
Scanner does not respond. | Reset the RS2100 (see ). | |
RS2100 does not decode a barcode. | Barcode is unreadable. | Verify that the barcode is not defective, smudged, or damaged. |
Exit window is dirty. | Clean the exit window with a lens tissue. Tissues for eyeglasses work well. Do not use tissues coated with lotion (see Maintenance). | |
Barcode symbology is not supported or enabled. | See your system administrator. | |
Bluetooth link is disconnected. | Reestablish Bluetooth connection (see Bluetooth Communications ). | |
Scanner loses connection to the host device after a firmware update. | Differences in supported parameters after a firmware update cause the Bluetooth connection to reset. | Manually scan a pairing barcode to reconnect to the host computer. |
