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ZD411D Direct Thermal Link-OS Printer
Troubleshooting
Resolving Alerts and Errors
ZD411D Direct Thermal Link-OS™ Desktop Printer
ZD411D Direct Thermal Link-OS™ Desktop Printer
About this Guide
Finding ZD411D Printer References
Icon Conventions
Introducing the ZD411D
Introduction to the Zebra ZD411D
Zebra Label Printing Solution
Modes of Operation
Common Link-OS Desktop Series Printer Features
Link-OS Desktop Printer Options
What’s in the Zebra ZD411D Box?
Unpacking and Inspecting the Printer
Opening the Printer
Closing the Printer
ZD411D Features
Label Dispenser Option
Cutter Option
Attached Battery and Base Option
Zebra Print Touch
Controls and Indicators
User Interface
ZD411D Standard Interface Controls
Meaning of the Indicator Light Patterns
Battery Indicators and Controls
Installing Hardware Options
Field Installable ZD411D Accessories and Options
Printer Connectivity Modules
Power Failure Recovery Mode Jumper (OFF by Default)
Configuring Wired Connectivity Options and Power Failure Recovery Mode
Installing the Wireless Connectivity Module
Media Handling Options
Installing Dispense, Cut, and Tear Media Handling Options
Media Roll Core Size Adapters
Installing the Attached Battery Base Options
Installing the Battery into the Attached Power Base
ZD411D Printer Setup
ZD411D Printer Setup Overview
Pre-installing the Window's Driver
Select a Location for the Printer
Pre-Install Printer Options and Connectivity Modules
Attaching Printer Power
Getting Ready to Print
Preparing and Handling Labels and Media
Media Storage Tips
Loading Roll Media in the ZD411D Printer
How to Load Roll Media – ZD411D
Using the Movable Sensor
Adjusting the Movable Sensor for Black Marks or Notches
Adjusting the Movable Sensor for Web/Gap Sensing
How to Load Roll Media - Continued
Run a SmartCal Media Calibration
Print a Configuration Report to Test Printing
Detecting a Media Out Condition
Connecting to the Printer
Pre-install Windows Printer Drivers
Interface Cable Requirements
USB Interface (Device)
Serial Interface
Ethernet (LAN, RJ-45)
Running the Printer Installation Wizard
Setup for Windows
Zebra Setup Utility: Pre-install Windows Printer Drivers
Windows to Printer Communication Setup (Overview)
Setting Up the Wi-Fi Print Server Option
Using a Configuration Script
Saving a Configuration Script
Bluetooth Option Configuration
Windows 10 (PC version)
After the Printer is Connected
Testing Communications by Printing
Print Operations
Thermal Printing Basic Setting and Operations
Determining the Printer’s Configuration Settings
Sending Files to the Printer
Select a Print Mode for Media Handling
Adjusting the Print Quality
Adjusting the Print Width
Replacing Supplies while Using the Printer
Printing on Fan-Fold Media
Using the Label Dispenser Option
Printing with Externally Mounted Roll Media
Printing with the Attached Battery Base and Battery Option
Printer Fonts
Zebra Keyboard Display Unit (ZKDU) – Printer Accessory
Zebra Basic Interpreter (ZBI) 2.0
Setting the Power Failure Recovery Mode Jumper
Maintaining the Printer
Cleaning Supplies
Recommended Cleaning Schedule
Cleaning the ZD411D Printhead
Media Path Cleaning
Cleaning the Cutter Option
Cleaning the Label Dispenser Option
Sensor Cleaning
Platen Cleaning and Replacement
Replacing the Printhead
Updating Printer Firmware
Other Printer Maintenance
Troubleshooting
Resolving Alerts and Errors
Alert: Printhead/Cover Open
Alert: Media/Labels Out
Alert: Cut Error
Alert: Printhead Over Temperature
Alert: Printhead Under Temperature
Alert: PRINTHEAD SHUTDOWN
Alert: Out Of Memory
Resolving Print Issues
Issue: General Print Quality Issues
Issue: No Print on the Label
Issue: Print Image Moves or is Distorted
Communication Issues
Issue: USB Printer Fails to Install after Connecting Printer (Before Installing the Printer Driver)
Issue: Label Job Sent, No Data Transfer
Issue: Label Job Sent, Skips Labels or Prints Bad Content
Issue: Label Job Sent, Data Transfers, But No Print
Miscellaneous Issues
Issue: Settings are Lost or Ignored
Issue: Non-continuous Labels act as Continuous Labels.
Issue: Printer Locks-Up
Issue: Battery has a Red Indicator
Onboard Printer Tools
Printer Diagnostics
SmartCal Media Calibration
Printing a Configuration Report (CANCEL Self Test)
Printer Network (and Bluetooth) Configuration Report
Resetting Printer Factory Defaults (PAUSE + FEED Self Test)
Resetting Network Factory Defaults (PAUSE + CANCEL Self Test)
Generating a Print Quality Report (FEED self-test)
Activating Advanced Mode
Manual Media Calibration Mode
Using the Manual Print Width Adjustment
Adjusting the Darkness with Manual Print Darkness
Factory Test Modes
Using the Reset Button
Running a Communication Diagnostics Test
Sensor Profile Report
Interface Information
Universal Serial Bus (USB) Interface
Serial Port Interface
Types of Thermal Media
Determining Thermal Media Types
General Media and Print Specifications
Various Types of Roll and Fan-Fold Media
ZD411D Printer Dimensions
ZD411D Direct Thermal Printer Dimensions
ZPL Configuration
Managing the ZPL Printer Configuration
ZPL Print Configuration File Format
Configuration Setting to Command Cross-reference
Printer Memory Management and Related Status Reports
ZPL Programming for Memory Management
Resolving Alerts and Errors
Resolving Alerts and Errors
The printer uses Alerts to notify the operator that the printer needs attention.
Troubleshooting
Alert: Printhead/Cover Open
Alert: Media/Labels Out
Alert: Cut Error
Alert: Printhead Over Temperature
Alert: Printhead Under Temperature
Alert: PRINTHEAD SHUTDOWN
Alert: Out Of Memory
