Alert | Possible Cause | Recommended Solution |
|---|---|---|
Settings are Lost or Ignored | ||
Some parameters are set incorrectly. | Printer settings were changed without saving them. (The ZPL ^JU command was not used to save the printer configuration before printer power was turned OFF.) | Cycle printer power OFF and then back ON to verify the settings were saved. |
The label format/form commands or commands sent directly to the printer have syntax errors or have been used incorrectly.
| See the ZPL Programming Guide to verify command usage and syntax. (This guide and other online printer support resources are available from zebra.com/support.) | |
The prefix and delimiter characters set in the printer do not match the ones in the label format. | Verify the ZPL programming settings of the Control, Command and Delimiter communication character settings are correct for your system software environment. (See ZPL Configuration.) Print a Configuration Report (see Test Printing with the Configuration Report) to ensure these are correct. Compare them to the commands in the label format/form you are trying to print. | |
The Main Logic board may not be working properly. Firmware is corrupted or the Main Logic board failed. |
If the printer does not recover from this error, contact your Zebra partner or Zebra Tech Support for assistance. | |
Non-continuous Labels Act as Continuous labels | ||
A non-continuous label format with matching media (loaded in the printer) was sent to the printer, but prints like it is continuous media. | The printer was not calibrated for the media being used. |
|
The printer is configured for continuous media. | ||
Printer Locks Up | ||
All indicator lights are on and the printer locks up or the printer locks up while restarting. | The printer memory has been corrupted by an unknown event. | Use one of these options to reset the printer to its factory defaults:
If the printer does not recover from this error, contact your Zebra partner or Zebra Tech Support for assistance. |
