The Transfer feature transfers an active call to a third party. While Call Forwarding must be pre-configured, use Call Transfer to make call exchanges in real-time with an active call. To set up the Transfer button, see Configuring the Transfer Button.
There are two types of call transfer:
Warm Transfer
The call-transfer initiator informs to the new call receiver before transferring the call.
Direct Transfer
The call-transfer initiator transfers to the new call receiver without any information.
