Problem | Cause | Solution |
|---|---|---|
When pressing the power button the device does not turn on. | Battery not charged. | Charge or replace the battery in the device. |
Battery not installed properly. | Install the battery properly. | |
System crash. | Perform a soft reset. If the device still does not turn on, perform a hard reset. | |
Battery did not charge. | Battery failed. | Replace battery. If the device still does not operate, perform a reset. |
Device removed from cradle while battery was charging. | Insert device in cradle. The battery fully charges in approximately four hours. | |
Extreme battery temperature. | Battery does not charge if ambient temperature is below 0°C (32°F) or above 40°C (104°F). | |
During data communication with a host computer, no data transmitted, or transmitted data was incomplete. | Device removed from cradle or disconnected from host computer during communication. | Replace the device in the cradle, or reattach the communication cable and re-transmit. |
Incorrect cable configuration. | See the system administrator. | |
Communication software was incorrectly installed or configured. | Perform setup. | |
Device shuts off. | Device is inactive. | When the device ships, by default, the Sleep period is Never. If the device is running on battery power, this period can be changed to 15 seconds, 30 seconds, 1 minute, 2 minutes, 5 minutes, 10 minutes, or 30 minutes. The device turns off after the set period of inactivity. Change the setting if you need a longer delay before the automatic shutoff feature activates. |
Battery is depleted. | Replace the battery. | |
Battery is not inserted properly. | Install the battery properly. | |
The device's battery is low and it powers down to protect memory content. | Place the device in the cradle to re-charge the battery. | |
A message appears stating that the device memory is full. | Too many files stored on the device. | Delete unused memos and records. If necessary, save these records on the host computer (or use an SD card for additional memory). |
Too many applications installed on the device. | Remove user-installed applications on the device to recover memory. Select > Storage > FREE UP SPACE > REVIEW RECENT ITEMS . Select the unused program(s) and tap FREE UP . |
