Problem | Cause | Solution |
|---|---|---|
During communication, no data was transmitted, or transmitted data was incomplete. | The device was removed from the cradle during communications. | Replace the device in the cradle and retransmit. |
Incorrect cable configuration. | Ensure the correct cable configuration. | |
The device has no active connection. | An icon is visible in the status bar if a connection is currently active. | |
The battery is not charging. | The device was removed from the cradle too soon. | Replace the device in the cradle. The standard battery charges from fully depleted to 80% in less than 1 hour and 20 minutes. The extended battery charges from fully depleted to 80% in less than 1 hour and 50 minutes. |
The battery is faulty. | Verify that other batteries charge properly. If so, replace the faulty battery. | |
The device is not inserted correctly in the cradle. | Remove the device and reinsert it correctly. Verify charging is active. Open the Battery Manager app. | |
The ambient temperature of the cradle is too warm. | Move the cradle to an area where the ambient temperature is between 5°C (41°F) and 40°C (104°F). |
