• ZB200 Bridge User Guide
Troubleshooting
Troubleshooting

Troubleshooting

This section provides some basic troubleshooting information for the ZB200 Bridge. For API-related questions and issues, reference API documentation on the Developer Portal at developer.zebra.com/apis.
Troubleshooting the Bridge
Issue
Possible Cause
Possible Resolution
After installing the Bridge, users cannot see uploaded data from their sensors.
  • A connection to the cloud has not been established.
  • Firewall may be blocking the connection (for example, connected to network but not to the outside world).
  • Connections to the Bridge are not secure (for example, USB power cable or Ethernet cable).
  • Bridge does not have a proper line of sight to the sensors.
  • Power adapter is not Zebra-approved.
  • Sensor is not within normal operating range to the Bridge.
  • Sensor battery is dead.
  • Ensure cloud connection LED on the Bridge is lit green to show an established connection.
  • Reboot the system by unplugging the USB power connector and waiting 30-60 seconds before plugging it back in.
  • The Bridge requires access to the following destinations and ports: register-device.zpc.zebra.com, port 443 and zb-device.zpc.zebra.com, port 443.
  • Ensure all connections to the Bridge are secure. (Either wired or wireless LED must be lit green depending on your set-up. If lit red, check your network connections or wireless configuration.)
  • Ensure there is proper line of sight between Bridge and sensor.
  • Ensure Bridge is installed in a central location at least 3 feet from other electronic equipment to minimize interference.
  • Ensure you are using a Zebra-approved power adapter.
  • Ensure Sensor collecting the data is within normal operating range to the Bridge and not blocked or obstructed.
  • Replace Sensor if battery is dead.
Bridge is not pairing to the Android mobile setup utility via Bluetooth during Bridge network setup.
  • Bridge is not in Bluetooth pairing mode.
  • Android Setup Utility is not open.
  • Bridge has been reset and no longer recognizes the mobile device that was previously used to configure it.
  • Bluetooth is not on in mobile device.
  • Bridge is out of Bluetooth range of the mobile device.
  • Proper permissions have not been given to the Android mobile application to enable Bluetooth.
  • Press and hold the button on the front of the Bridge until the status light blinks blue.
  • Open the Android mobile setup utility to the Bridge Network Setup page.
  • Clear the Bridge out of the Bluetooth device list on the mobile device.
  • Go into Bluetooth settings on mobile device and “forget” or unpair the Bridge and then attempt pairing again.
  • Ensure Bluetooth is On in your mobile device.
  • Ensure Bridge is in close proximity of mobile device for Bluetooth to work.
  • Try using another Android mobile device.
  • Ensure that the Android version is 8.1 or higher.
  • Ensure proper permissions have been given to the Android mobile application to enable Bluetooth.
Unable to establish a wireless connection between the Bridge and access point.
  • Wrong password is entered.
  • Do not have correct certificate or have an invalid certificate.
  • Access point could have a security that is not supported.
  • Captive networks are not supported, for example, any network that requires user to provide authentication on a screen.
  • Ensure WiFi password is correct.
  • Check certificates.
  • Check network name.
  • Check type of enterprise security selected.
  • Check with your IT administrator to resolve any network-related issues.