Call Override

Workcloud Communication PTT Pro PC Client Installation and User Guide

Call Override

Zebra PTT Pro supports the Call Override feature for 1:1, Ad Hoc, and Group Calls.

Call Override allows users to be removed from a lower-priority ongoing call and put in a new higher-priority call. Each user and group has an assigned priority between 1 and 5 that determines the behavior of Call Override, as described in the following sections.

Call Override is not related to Talker Override/Preemption. Talker Override relates to interactions during a call, while Call Override relates to interactions between calls.

Call Override on 1:1 and Ad Hoc Calls

A user or group with a higher priority than the members of a 1:1 or ad hoc call can override that call.

Call Override on Group Calls (by Calling Individual User(s))

A caller with a priority higher than group call members in an ongoing group call can remove members from the group call and put them into a new 1:1 or ad hoc call. The group call continues with the remaining members.

Call Override on Group Calls (by Calling Group)

A group with a priority higher than group call members in an ongoing group call can remove members from the group call and put them into a new group call. The original group call continues with the remaining members.