Symptom | Possible Cause | Solution |
|---|---|---|
Battery is not charging. | Tablet was removed from cradle or cradle was unplugged from AC power. | Ensure cradle is receiving power. Ensure tablet is seated correctly. Confirm main battery is charging. The battery fully charges in approximately four hours. |
Battery is faulty. | Verify that other batteries charge properly. If so, replace the faulty battery. | |
The tablet is not fully seated in the cradle. | Remove and re-insert the tablet into the cradle, ensuring it is firmly seated. | |
Ambient temperature of the cradle is too warm or too cold. | Move the cradle to an area where the ambient temperature is between 0°C and 40°C (32°F and 104°F). | |
During communication, no data transmits, or transmitted data was incomplete. | Tablet removed from cradle during communications. | Replace tablet in cradle and retransmit. |
Incorrect cable configuration. | Ensure that the correct cable configuration. | |
Tablet does not lock into cradle. | Access cover closed. | Open tablet access cover and re-insert tablet onto cradle. |
Tablet with Rugged Frame and IO Adapter does not mate with Communication and Charging Cradle. | Use Rugged Communication and Charging Cradle. |
