Symptom | Possible Cause | Solution |
|---|---|---|
Aiming laser does not display when pressing trigger. | On 8.4 in. tablet, did not remove rubber gasket during installation. | See system administrator to re-install Expansion Back. |
Tablet is in suspend mode. | Press power button to wake the tablet. | |
Battery is low. | If the scanner stops emitting a laser beam upon a scan button press, check the battery level. When the battery is low, the scanner shuts off before the tablet low battery condition notification. Note: If the scanner is still not reading bar codes, contact system administrator. | |
Laser comes on, but scanner does not decode the bar code. | Tablet is not programmed for the bar code. | Ensure the application is programmed to read the type of bar code being scanned. Contact system administrator. |
Unreadable bar code. | Check the symbol to ensure it is not defaced. Try scanning another bar code of the same type. | |
Distance between exit window and bar code is incorrect. | Move the tablet within proper scanning range. | |
Scanning application is not loaded. | Load a scanning application. See the system administrator. |
