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  1. MC93XX Product Reference Guide
  2. Maintenance and Troubleshooting
  • MC93XX Mobile Computer Product Reference Guide
  • MC93XX Mobile Computer Product Reference Guide
  • About This Guide
    • Configurations
    • Notational Conventions
    • Icon Conventions
    • Service Information
    • Determining Software Versions
    • Determining the Serial Number
    • Reading the Manufacturing Label
  • Getting Started
    • Unpacking the Device
    • Device Features
    • Setting Up the Device
      • Installing a microSD Card
      • Installing the Battery
      • Charging the Battery
        • Charging the Spare Battery
        • Charging Indicators
      • Replacing the Battery
  • Using the Device
    • Home Screen
      • Setting Home Screen Rotation
      • Status Bar
        • Notification Icons
        • Status Icons
      • Managing Notifications
      • Opening the Quick Access Panel
        • Quick Access Panel Icons
      • Editing the Quick Access Tiles
    • Battery Management
      • Checking Battery Status
      • Monitoring Battery Usage
      • Low Battery Notification
    • Interactive Sensor Technology
    • Waking the Device
    • USB Communication
      • Transferring Files
      • Transferring Photos
      • Disconnecting from the Host Computer
  • Settings
    • Accessing Settings
    • Display Settings
      • Setting the Screen Brightness Manually
      • Setting the Screen Brightness Automatically
      • Setting Night Light
      • Setting Screen Timeout
      • Setting Screen Rotation
      • Setting Font Size
      • Setting Display Size
      • Setting Lock Screen Notifications
      • Setting Touch Panel Mode
      • Setting Keyboard Backlight
    • Setting the Date and Time
    • General Sound Setting
      • Sound Options
    • Setting Wake-Up Sources
    • Remapping a Button
    • Keyboards
      • Keyboard Configuration
        • Enabling Virtual Keyboards
        • Switching Between Keyboards
      • Using the Android and Gboard Keyboards
        • Edit Text
        • Entering Numbers, Symbols, and Special Characters
      • Enterprise Keyboard
        • Numeric Tab
        • Alpha Tab
        • Additional Character Tab
        • Scan Tab
    • Language Usage
      • Changing the Language Setting
      • Adding Words to the Dictionary
    • Notifications
      • Enabling Blink Light
  • Applications
    • Installed Applications
    • Accessing Apps
      • Switching Between Recent Apps
    • Battery Manager
      • Opening Battery Manager
      • Battery Manager Information
    • Heater Control
    • Camera
      • Taking Photos on Android 11
      • Taking Photos on Android 13
      • Taking a Panoramic Photo
      • Recording Videos on Android 11
      • Recording Videos on Android 13
      • Photo Settings
        • Android 11 Rear Camera Photo Settings
        • Android 13 Rear Camera Photo Setting
        • Android 11 Front Camera Photo Settings
        • Android 13 Front Camera Photo Settings
      • Video Settings
        • Android 11 Rear Camera Video Settings
        • Android 13 Rear Camera Video Settings
        • Android 11 Front Camera Video Settings
        • Android 13 Front Camera Video Settings
    • DataWedge Demonstration
      • DataWedge Demonstration Icons
      • Selecting a Scanner
    • PTT Express Voice Client
      • PTT Express User Interface
      • PTT Audible Indicators
      • PTT Notification Icons
      • Enabling PTT Communication
      • Selecting a Talk Group
      • PTT Communication
        • Creating a Group Call
        • Responding with a Private Response
      • Disabling PTT Communication
    • RxLogger
      • RxLogger Configuration
      • Configuration File
      • Enabling Logging
      • Disabling Logging
      • Extracting Log Files
      • Backing Up Data
      • RxLogger Utility
        • Initiating the Main Chat Head
        • Removing the Main Chat Head
        • Viewing Logs
        • Removing a Sub Chat Head Icon
        • Backing Up In Overlay View
  • Data Capture
    • Imaging
    • Operational Modes
    • Scanning Considerations
      • Scanning with the Internal Imager
      • Scanning with the Internal Laser Scanner
      • Scanning with the RS507/RS507X Hands-Free Imager
      • Scanning with the RS5100 Ring Scanner
      • Scanning with the RS6000 Bluetooth Ring Scanner
      • Scanning with the LI3678 Linear Imager
      • Scanning with the DS2278 Digital Scanner
      • Scanning with the DS3678 Bluetooth Scanner
      • Scanning with the DS8178 Digital Scanner
    • Pairing a Bluetooth Ring Scanner
      • Pairing in SSI Mode Using Near Field Communication
      • Pairing in HID Mode Using Near Field Communication
    • Pairing a Bluetooth Scanner
      • Pairing Using Simple Serial Interface
      • Pairing Using Bluetooth Human Interface Device
    • DataWedge
      • Enabling DataWedge
      • Disabling DataWedge
    • Supported Decoders
      • Camera Supported Decoders
      • SE965 Internal Laser Scanner Supported Decoders
      • SE4750-SR and SE4850-ER Internal Imager Supported Decoders
      • SE4770 Internal Imager Supported Decoders
      • SE965 Internal Laser Scanner Supported Decoders
      • LI3678 Supported Decoders
      • DS2278 Supported Decoders
      • DS3678 Supported Decoders
      • DS8178 Supported Decoders
      • RS507/RS507x Supported Decoders
      • RS5100 Supported Decoders
      • RS6000 Supported Decoders
  • Wireless
    • Wireless Local Area Networks
      • Connecting to a Wi-Fi Network
      • Removing a Wi-Fi Network
    • WLAN Configuration
      • Configuring a Secure Wi-Fi Network
      • Manually Adding a Wi-Fi Network
      • Configuring for a Proxy Server
      • Configuring the Device to Use a Static IP Address
      • Wi-Fi Preferences
      • Additional Wi-Fi Settings
      • Wi-Fi Direct
    • Bluetooth
      • Adaptive Frequency Hopping
      • Security
      • Bluetooth Profiles
      • Bluetooth Power States
      • Bluetooth Radio Power
        • Enabling Bluetooth
        • Disabling Bluetooth
      • Discovering Bluetooth Device(s)
      • Changing the Bluetooth Name
      • Connecting to a Bluetooth Device
      • Selecting Profiles on the Bluetooth Device
      • Unpairing a Bluetooth Device
    • Cast
    • Near Field Communications
      • Reading NFC Cards
      • Sharing Information Using NFC
      • Enterprise NFC Settings
  • Accessories
    • Accessories for Charging
      • 1-Slot USB Charge Cradle with Spare Battery Charger
        • Setup
        • Charging the Device
      • 4-Slot Charge Only ShareCradle
        • Setup
        • Charging the Devices
      • 4-Slot Ethernet ShareCradle
        • Setup
        • Charging the Devices
        • Daisy-chaining Ethernet ShareCradles
        • Ethernet Settings
        • Configuring Ethernet Proxy Settings
        • Configuring Ethernet Static IP Address
        • Establishing Ethernet Connection
        • LED Indicators
      • 4-Slot Spare Battery Charger
        • Setup
        • Charging the Spare Batteries
      • 16-Slot Spare Battery Charger
        • Setup
        • Charging the Spare Batteries
      • USB Charge/Com Snap-on Cup
        • Connecting to the Device
        • Connecting the USB Charge/Com Snap-on Cup Cable to Host Computer
        • Charging the Device with the USB Charge/Com Snap-on Cup
        • Disconnecting the USB Charge/Com Snap-on Cup
      • Charge Only Adapter
        • Installing the Adapter
    • Attaching the Rubber Boot
    • Installing the Hand Strap
    • Fabric Holster
      • Using the Belt Strap
      • Using the Shoulder Strap
    • Installing the Unpowered Forklift Mount
    • Wall Installation
      • Assembling the 4-Slot Charge Only ShareCradle Rack
      • Mounting a Single Bracket to a Wall
      • Installing the Cradles in a Rack Mount
  • Application Deployment
    • Security
    • Secure Certificates
    • Installing a Secure Certificate
      • Configuring Credential Storage Settings
    • Android Development Tools
      • Android Development Workstation
      • Enabling Developer Options
      • EMDK for Android
      • StageNow for Android
    • GMS Restricted
    • ADB USB Setup
      • Enabling USB Debugging
    • Application Installation Methods
      • Installing Applications Using the USB Connection
      • Installing Applications Using the Android Debug Bridge
      • Installing Applications Using Wireless ADB
      • Installing Applications Using a microSD Card
      • Uninstalling an Application
    • Android System Update
      • Performing a System Update Using microSD Card
      • Performing a System Update Using ADB
      • Verifying System Update Installation
    • Android Enterprise Reset
      • Performing an Enterprise Reset from Device Settings
      • Performing an Enterprise Reset Using microSD Card
      • Performing an Enterprise Reset Using ADB
    • Android Factory Reset
      • Performing a Factory Reset Using microSD Card
      • Performing a Factory Reset Using ADB
    • Android Storage
      • Random Access Memory
      • Viewing Memory
      • Internal Storage
        • Viewing Internal Storage
      • External Storage
        • Viewing External Storage
        • Formatting a microSD Card as Portable Storage
        • Formatting a microSD Card as Internal Memory
        • Enterprise Folder
    • Managing Apps
      • App Details
    • Managing Downloads
  • Keypads
    • Removing and Replacing Keypads
    • 58-Keys Alpha Numeric Function Keypad
    • 53-Keys Standard Keypad
    • 53-Keys IBM-5250 Emulator Keypad
    • 53-Keys IBM-3270 Emulator Keypad
    • 53-Keys VT Emulator Keypad
    • 43-Keys Shifted Alpha Keypad
    • 34-Keys Numeric Keypad
    • 29-Keys Shifted Alpha Keypad
    • Keypad Special Functions
    • Special Characters
  • Maintenance and Troubleshooting
    • Maintaining the Device
    • Battery Safety Guidelines
    • Cleaning Instructions
    • Approved Cleanser Active Ingredients
    • Harmful Ingredients
    • Device Cleaning Instructions
    • Special Cleaning Notes
    • Cleaning Materials Required
    • Cleaning Frequency
    • Cleaning the Device
      • Housing
      • Display
      • Camera and Exit Window
    • Cleaning Battery Connectors
    • Cleaning Cradle Connectors
    • Troubleshooting
      • Resetting the Device
        • Performing a Soft Reset
        • Performing a Hard Reset
    • Troubleshooting the Device
      • 1-Slot USB Charging Cradle Troubleshooting
      • 4-Slot Charge Only Cradle Troubleshooting
      • 4-Slot Ethernet Cradle Troubleshooting
      • 4-Slot Spare Battery Charger Troubleshooting
      • 16-Slot Spare Battery Charger Troubleshooting
  • Technical Specifications
    • SE965 Decode Zone
    • SE4750-SR Decode Zone
    • SE4770-SR Decode Zones
    • SE4850-ER Decode Zone
    • MC93XX Accessory Specifications
      • 1-Slot USB Charge Cradle with Spare Battery Charger Technical Specifications
      • 4-Slot Charge Only ShareCradle Technical Specifications
      • 4-Slot Ethernet ShareCradle Technical Specifications
      • 4-Slot Spare Battery Charger Technical Specifications
      • 16-Slot Spare Battery Charger Technical Specifications
      • USB Charge/Com Snap-on Cup Technical Specifications
Maintenance and Troubleshooting

Maintenance and Troubleshooting

This section explains how to maintain and troubleshoot the device.
Maintaining the Device
Battery Safety Guidelines
Cleaning Instructions
Approved Cleanser Active Ingredients
Harmful Ingredients
Device Cleaning Instructions
Special Cleaning Notes
Cleaning Materials Required
Cleaning Frequency
Cleaning the Device
Cleaning Battery Connectors
Cleaning Cradle Connectors
Troubleshooting
Troubleshooting the Device

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