Determining Software Versions

Determining Software Versions

Before contacting Customer Support, determine the current software version on your device.
  1. Swipe up from the center of the screen and go to
    Settings
    .
  2. Touch
    About phone
    .
  3. Scroll to view the following information:
    Basic info
    • Device name
    • Battery Information
    • Emergency information
    Legal & regulatory
    • Legal information
    • SW components
    Device details
    • Model
    • Android version
    Device identifiers
    • IP address
    • Wi-Fi MAC address
    • Device Wi-Fi MAC address
    • Bluetooth address
    • Up time
    • Build Fingerprint
    • Build number