You can use several diagnostic options to determine printer status. These include diagnostic reports, calibration procedures, and factory default resets.
Many diagnostic tests require that you have media loaded in the printer. Use full-width media when performing self tests. If your media is not wide enough, the test labels may print on the platen (drive) roller.
During the diagnostic tests:
Do not send data to the printer from the host when performing these self tests.
Know that if your media is shorter than the label to be printed, the test output will continue to print on the next label.
If you cancel a self test prior to completion, remember to reset the printer by turning printer power OFF and then ON.
If the printer is in Dispense mode and the liner is being taken up, manually remove the labels as they are printed.
A diagnostic self test is typically performed by pressing a specific user interface button or a combination of the buttons while turning printer power ON. Keep the button(s) pressed until the first indicator light turns off. The selected self-test will automatically begin when the printer completes ifs power-on self test.
