Problem | Possible Solution |
|---|---|
Administrator rights required message | Right-click NucleusConnector.exe and choose Run as administrator . |
CoreScanner driver installation fails | Confirm the target machine meets the system requirements and that no other Zebra installer or scanner service is running. |
Failed to extract Nucleus Client files message | Confirm the machine is running Windows 10 version 1803, Windows Server 2019, or later. The extraction step depends on a system utility added in that release. |
Install fails after a previous install attempt | Stop any running Nucleus Client or CoreScanner services, then run the installer again. Locked files from a previous run can block reinstallation. |
Silent install returns exit code 3 | /CONFIG= was not supplied. Re-run with /CONFIG=<path-to-ncfg> . |
Silent install returns exit code 4 | The path supplied to /CONFIG= does not exist. Verify the file path is correct and accessible to the installer. |
Silent install returns exit code 2 | Inspect the /LOG= transcript to identify the failed step. |
