Network Disconnections

Item	Description
1	Green line – roaming from one AP to another
2	Red line – disconnection from the AP
3	Black line – connection to a new AP
4	Thick black line – connected to an AP for specific duration
5	Disconnection from AP and connect to a new AP
6	Frequent roaming

In this situation, it is imperative to determine the underlying cause for the roam failures and disconnections. To do this, stop the

Device’s Coverage View

feature, navigate to the

Roaming Analysis

feature, and use the

Setting

menu to run in

Active

analysis mode.

Run the feature and repeat the roaming sequence in the same area with the same operational use case.

Navigate to

Monitor & Reports

and observe real time reports while roaming and performing the operational tasks of the disconnecting application.

Item	Description
1	Association failure: unable to handle STA/client (wireless infrastructure)
2	Association failure while roaming from one AP to another; max STA limit reached
3	Deauth packet leads to L2 disconnect
4	High packet loss causes application disconnects

The reason code “Association denied because AP is unable to handle additional associated stations” indicates the Max Stations configuration (maximum connected devices per AP at a given time) cannot accommodate respective crowded scenarios, which are dynamic in nature.

To address this, increase the Max Stations value in the infrastructure (or adjust the configuration per AP/infrastructure vendor recommendation) to accommodate the use case as per infrastructure guidelines, and then re-run the Roaming Analysis feature in active mode while performing the same use cases to confirm the new data accurately reflects the updates.

The following screen depicts a good outcome after the WLAN changes, indicated by

Roam Completed

.

Item	Description
1	Roam Completed indicates successful roam (without failure)

After verifying roaming performance, run Coverage View to confirm coverage and connectivity in the same location.