1. Workcloud Communication Profile Manager Provisioning Guide
  2. Import Process
  3. Import Job Dependencies
  4. Create Roles and Role Levels
  • Workcloud Communication Profile Manager Provisioning Guide
Create Roles and Role Levels

Create Roles and Role Levels

Role Levels and Roles need to be created in Profile Manager before executing an Import Job to import users. See the
Profile Manager Customer Administrator Guide
 for information about creating Role Levels and Roles.
If the Roles or Role Levels do not exist, an error is generated for each user. Open the
Dispatcher History
 to view the error.
Dispatcher History
Profile Manager Dispatcher History screen.
Click the icon to reveal the log information.


{,    
  "samaccountname": "User-009",
  "lastname": "LN.User-009",
  "password": null,
  "clientSettingsTemplate": "CS.Templ.1",
  "userroles": "role1,role2",
  "authenticationMethod": "OAUTH2",
  "phone": null,
  "organization": "zebra",
  "pbxextension": null,
  "department": "156-BigW",
  "email": "john.doe@ontheweb.com"
},
"responseCode": 400,
"processState": "FAILURE",
"tenantId": "1",
"error": { 
"responseBody": "{\"httpErrorCode\":400,\"errorMessage\":\"Role Level :RoleLevel2 not found for User: user-009\"}",
    "statusText": "",
    "message": "Error while updating user.",
    "statusCode": 400 
}