Problem | Sample Screenshot | Cause(s) | Solution(s) |
|---|---|---|---|
Error message indicates a security certificate problem. |  | The time set on the device has changed. | Set the time on the device back to the original time. |
Error message:
|  | Token not entered (no Profile Manager or Extension Manager). | Enter token. |
Token entered incorrectly. | Re-enter token. | ||
PBX is not configured on the client. | Configure PBX on the client. Refer to the WFC Voice Administration Guide for your PBX. | ||
System configuration issue. | Contact Zebra Support. | ||
Error message:
| Indicates a networking issue that is frequently due to a firewall issue. | Ensure that wfc-provisioning.pttpro.zebra.com and wfc-provisioning1.pttpro.zebra.com are both open on port 443 in the firewall. If the firewall is open, contact Zebra Support for assistance. | |
Error message:
| Token not entered (no Profile Manager or Extension Manager). | Enter token. | |
Token entered incorrectly. | Re-enter token. | ||
Users see different expiration dates for licenses in the View Licenses dialog in the WFC Voice client. | Multiple purchases were made of WFC Voice where the licenses had different expiration dates. | This is expected behavior. | |
Error message:
| The license has expired. | Touch OK in the warning popup to hide the warning. | |
The time set on the device has changed. | Set the time on the device back to the original time. |
