If your printer has the cutter option, use this procedure to load media into the printer.
Open the printer by pulling the release latch levers toward the front of the printer.
Open the media guides by turning the media guide adjustment knob toward the rear of the printer.
Open the media roll holders. Pull the media guides open with your free hand and place the media roll on the roll holders and release the guides. Orient the media roll so that its printing surface will be up as it passes over the platen (drive) roller.
Thread the media through the cutter’s inside slot so that it extends out of the front of the printer. Verify the roll turns freely. The roll must not sit in the bottom of the media compartment. Verify that the media’s printing surface is facing up.
Close the media guides by turning the guide adjuster knob to the front. They should just touch, but not be restricted. the edges of the media.
Close the printer. Press down until the cover snaps closed.