Problem | Possible Cause | Recommended Solution |
|---|---|---|
The control panel display shows a language that I cannot read | The language parameter was changed through the control panel or a firmware command. |
|
The display is missing characters or parts of characters | The display may need replacing. | Call a service technician. |
The printer is not acknowledging a USB device or is not reading the files on a USB device that is plugged into the USB host port. | The printer currently supports USB drives only up to 1 TB in size. | Use a USB drive that is 1 TB or smaller. |
The USB device may require its own external power. | If your USB device requires external power, make sure that it is plugged into a working power supply. | |
Changes in parameter settings did not take effect | Some parameters are set incorrectly. |
|
A firmware command turned off the ability to change the parameter. | Refer to the Programming Guide for ZPL, ZBI, Set‑Get‑Do, Mirror, and WML or call a service technician. | |
A firmware command changed the parameter back to the previous setting. | ||
If the problem persists, there may be a problem with the main logic board. | Call a service technician. | |
Auto Calibrate failed. | The media or ribbon is loaded incorrectly. | Ensure that the media and ribbon are loaded correctly. See Loading the Ribbon and Load the Media. |
The sensors could not detect the media or ribbon. | Calibrate the printer manually. See Calibrating the Ribbon and Media Sensors. | |
The sensors are dirty or positioned improperly. | Ensure that the sensors are clean and properly positioned. | |
The media type is set incorrectly. | Set the printer for the correct media type (gap/notch, continuous, or mark). See MEDIA TYPE. | |
Non-continuous labels are being treated as continuous labels. | The printer was not calibrated for the media being used. | Calibrate the printer. See Calibrating the Ribbon and Media Sensors. |
The printer is configured for continuous media. | Set the printer for the correct media type (gap/notch, continuous, or mark). See MEDIA TYPE. | |
All indicator lights are on, nothing is on the display (if the printer has a display), and the printer locks up. | Internal electronic or firmware failure. | Call a service technician. |
The printer locks up while running the Power‑On Self Test. | Main logic board failure. | Call a service technician. |
The printer reassigns a new IP address to the print server after the printer has been off for a while. | The settings for your network are causing the network to reassign a new IP address. | If the printer changing IP addresses causes issues for you, follow these steps to assign it a static IP address:
|
