1. ZT510 Industrial Printer User Guide
  2. Diagnostics and Troubleshooting
  3. Troubleshooting
  4. Miscellaneous Issues
  • ZT510 Industrial Printer User Guide
Miscellaneous Issues

Miscellaneous Issues

This table identifies miscellaneous issues with the printer, the possible causes, and the recommended solutions.
This table identifies miscellaneous issues with the printer, the possible causes, and the recommended solutions.
Miscellaneous Printer Problems
Problem
Possible Cause
Recommended Solution
The printer is prompting for a front panel password/PIN, but one was not set.
The front panel display can be locked, limiting access to the control panel parameters until the front panel password is entered. This value is initially undefined and must be set before it can be used.
For more information about the front panel password, refer to the Zebra Link-OS PrintSecure Printer Administration Guide.
The control panel display shows a language that I cannot read
The language parameter was changed through the control panel or a firmware command.
  1. On the control panel display, scroll to LANGUAGE
    LANGUAGE menu icon
    Menu.
  2. Press
    OK
     to access the items in this menu.
  3. Use the
    UP ARROW
     or
    DOWN ARROW
     to scroll through the language selections. The selections for this parameter are displayed in the actual languages to make it easier for you to find one that you are able to read.
  4. Select the language that you want to display.
The display is missing characters or parts of characters
The display may need replacing.
Call a service technician.
The printer is not acknowledging a USB device or is not reading the files on a USB device that is plugged into the USB host port.
The printer currently supports USB drives only up to 1 TB in size.
Use a USB drive that is 1 TB or smaller.
The USB device may require its own external power.
If your USB device requires external power, make sure that it is plugged into a working power supply.
Changes in parameter settings did not take effect
Some parameters are set incorrectly.
  1. Check the parameters and change or reset if necessary.
  2. Turn the printer off (O) and then on (I).
A firmware command turned off the ability to change the parameter.
Refer to the Programming Guide for ZPL, ZBI, Set‑Get‑Do, Mirror, and WML or call a service technician.
A firmware command changed the parameter back to the previous setting.
If the problem persists, there may be a problem with the main logic board.
Call a service technician.
Auto Calibrate failed.
The media or ribbon is loaded incorrectly.
Ensure that the media and ribbon are loaded correctly. See Loading the Ribbon and Load the Media.
The sensors could not detect the media or ribbon.
Calibrate the printer manually. See Calibrating the Ribbon and Media Sensors.
The sensors are dirty or positioned improperly.
Ensure that the sensors are clean and properly positioned.
The media type is set incorrectly.
Set the printer for the correct media type (gap/notch, continuous, or mark). See MEDIA TYPE.
Non-continuous labels are being treated as continuous labels.
The printer was not calibrated for the media being used.
Calibrate the printer. See Calibrating the Ribbon and Media Sensors.
The printer is configured for continuous media.
Set the printer for the correct media type (gap/notch, continuous, or mark). See MEDIA TYPE.
All indicator lights are on, nothing is on the display (if the printer has a display), and the printer locks up.
Internal electronic or firmware failure.
Call a service technician.
The printer locks up while running the Power‑On Self Test.
Main logic board failure.
Call a service technician.