You can activate a device using a unique activation code or by adding the device serial number to the
Workcloud Communication PTT Pro Management Portal
. For more information see the
Workcloud Communication PTT Pro Management Portal Customer Administrator Guide
.
The
Workcloud Communication PTT Pro Management Portal
is not aware of the client type before the device has been activated. When using the email method to download software and activate the client, the user must select the download and activation links on the device being activated. Selecting the link on another device may cause incorrect information to be recorded in the server regarding the type of device being activated and interfere with activation on the correct device.
An activation code may only be used once. Attempting to activate another device with the same activation code will fail. If the application software is deleted and reinstalled on the same device, a new activation code must be generated in the
Workcloud Communication PTT Pro Management Portal
(
Resend Activation
).
If the user has previously activated a device and then switched to a new device, the system admin must clear the public key in the
Workcloud Communication PTT Pro Management Portal
; otherwise, the user will experience an Authentication error.
The device installing the app must have the correct date/time; this is sometimes an issue with Android AOSP devices. An incorrect date/time on the device may cause problems with activation (typically failed activation with error code 54 is seen).
Activation via ESN (Electronic Serial Number) on the device must be preceded by adding the ESN in the
