Problem | Cause | Solution |
|---|---|---|
The device is not connecting to the network when using Device Discovery. | The application blocks specific ports that Windows Defender Firewall utilizes. | Ensure that Zebra Aurora can access Domain, Public, and Private networks. |
Ensure the device is visible in the Windows Network by viewing the File Explorer and selecting a network. | If the device is not viewable under the Network drop-down or listed under Other Devices, it is not connected. | |
There is no RNDIS driver available to the device when connected via USB. | To verify an NDIS driver, go to the Windows Device Manager and search under the Network Adapters drop-down. | |
There are too many NIC devices other than the Ethernet NIC attempting to connect to the device. | Disable all NIC devices other than the Ethernet NIC to narrow down the number of devices attempting to connect in Network Discovery. | |
ARP Cache is full. | Clear ARP cache by opening Command Prompt as an Administrator and entering netsh interface IP delete arpcache and refresh the Network in File Explorer. | |
The device cycles power or has a data connection on a USB port. | The USB cable may be loose or intermittent. | Reseat the USB cable and tighten the locking screws firmly. |
USB port does not source enough power. | Use another USB port that is BC1.2, USB charging, USB-C or has enough power. Use an appropriate cable that utilizes an external power supply. |
