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PS20 Product Reference Guide for Android™ 11
Maintenance and Troubleshooting
PS20 Personal Shopper Product Reference Guide for Android™ 11
PS20 Personal Shopper Product Reference Guide for Android™ 11
About this Guide
Configurations
Notational Conventions
Icon Conventions
Service Information
Determining Software Versions
Determining the Serial Number
Getting Started
Unpacking the Device
Device Features
Setting Up the Device
Scan Key
Charging the Battery
Charging Temperature
Charging Indicators
Replacing the Battery
Compatibility with MC18
Battery Comparison with MC18
Powering On the Device
Zebra Visibility Services
Using the Device
Home Screen
Setting Home Screen Rotation
Status Bar
Notification Icons
Status Icons
Managing Notifications
Opening the Quick Access Panel
Quick Access Panel Icons
Battery Management
Checking Battery Status
Monitoring Battery Usage
Low Battery Notification
Interactive Sensor Technology
Waking the Device
USB Communication
Transferring Files
Transferring Photos
Disconnecting from the Host Computer
Settings
Accessing Settings
Display Settings
Setting the Screen Brightness Manually
Setting the Screen Brightness Automatically
Setting Night Light
Setting Screen Rotation
Setting Screen Timeout
Setting Ambient Display
Setting Font Size
Notification LED Brightness Level
Setting Touch Panel Mode
Setting the Date and Time
General Sound Setting
Sound Options
Remapping a Button
Keyboards
Keyboard Configuration
Enabling Keyboards
Switching Between Keyboards
Using the Android and Gboard Keyboards
Edit Text
Entering Numbers, Symbols, and Special Characters
Enterprise Keyboard
Numeric Tab
Alpha Tab
Additional Character Tab
Scan Tab
Language Usage
Changing the Language Setting
Adding Words to the Dictionary
Notifications
Setting App Notifications
Viewing Notifications
Controlling Lock Screen Notifications
Applications
Installed Applications
Accessing Apps
Switching Between Recent Apps
Battery Manager
Opening Battery Manager
Battery Manager Information
Camera
Taking Photos
Recording Videos
Photo Settings
Front Camera Photo Settings
Video Settings
Front Camera Video Settings
Updating Cradle Firmware
Sending the File Using the Recovery Method
Cradle Utility
Controlling the Cradle
Setting the Cradle
Performing Cradle Diagnostics
Viewing Cradle Information
Smart Cradle Configuration
Support
Prerequisites and Assumptions
Error Prevention
Accessing CradleSmartConfig
Using CradleSmartConfig
Auditing
Performing a Quick Audit
Performing a Full Audit
Wall Map Examples
DataWedge Demonstration
DataWedge Demonstration Icons
Selecting a Scanner
Enterprise Browser
Enterprise Browser Application
RxLogger
RxLogger Configuration
Configuration File
Enabling Logging
Disabling Logging
Extracting Log Files
Backing Up Data
RxLogger Utility
Initiating the Main Chat Head
Removing the Main Chat Head
Viewing Logs
Removing a Sub Chat Head Icon
Backing Up In Overlay View
Data Capture
Scanning Considerations
Scanning Barcodes
Decode Screen Notification
Hands-Free Scanning
Scanning Mode
Proximity Range
DataWedge
Enabling DataWedge
Disabling DataWedge
Supported Devices
SE2100 Internal Imager Supported Decoders
SE4710 Internal Imager Supported Decoders
Wireless
Wireless Local Area Networks
Connecting to a Wi-Fi Network
Removing a Wi-Fi Network
WLAN Configuration
Configuring a Secure Wi-Fi Network
Manually Adding a Wi-Fi Network
Configuring for a Proxy Server
Configuring the Device to Use a Static IP Address
Wi-Fi Preferences
Additional Wi-Fi Settings
Wi-Fi Direct
Bluetooth
Adaptive Frequency Hopping
Security
Bluetooth Profiles
Bluetooth Power States
Bluetooth Radio Power
Enabling Bluetooth
Disabling Bluetooth
Discovering Bluetooth Device(s)
Changing the Bluetooth Name
Connecting to a Bluetooth Device
Selecting Profiles on the Bluetooth Device
Unpairing a Bluetooth Device
Cast
Accessories
Device Accessories
Installing the Single Slot Cradle
Charging Modes
Mounting the Single Slot Cradle on a Dispenser Wall
Wiring
Assembly
System Cabling
Installing the Three Slot Cradle
Mounting Configurations
High Density Configuration
Super-High Density Configuration
Desktop Configuration
Charging Modes
Standard Charging Mode
Fast Charging Mode
Mounting the Three Slot Cradle on a Dispenser Wall
Releasing the Device from the Charging Cradles
Software Release Using the Menu
Software Release Using the Cradle Utility
Manual Release Using a Release Key
Manual Release of the Device from the Single Slot Cradle
Manual Release of the Device from the Three Slot Cradle
USB Programming Cable
Installing the USB Programming Cable
Connecting the Device to the Host Computer
Removing the USB Programming Cable
Soft Holster
Using the Belt Clip
Using the Shoulder Strap
Application Deployment
Security
Secure Certificates
Installing a Secure Certificate
Configuring Credential Storage Settings
Android Development Tools
Android Development Workstation
Enabling Developer Options
EMDK for Android
StageNow for Android
GMS Restricted
ADB USB Setup
Enabling USB Debugging
Application Installation Methods
Installing Applications Using the USB Connection
Installing Applications Using the Android Debug Bridge
Installing Applications Using Wireless ADB
Uninstalling an Application
Android System Update
Performing a System Update Using ADB
Performing a System Update Using Wireless ADB
Entering into Recovery Mode
Verifying System Update Installation
Android Enterprise Reset
Performing an Enterprise Reset From Device Settings
Performing an Enterprise Reset Using ADB
Performing an Enterprise Reset Using Wireless ADB
Android Factory Reset
Performing a Factory Reset Using ADB
Performing a Factory Reset Using Wireless ADB
Android Storage
Random Access Memory
Viewing Memory
Internal Storage
Viewing Internal Storage
Enterprise Folder
Managing Apps
App Details
Managing Downloads
Maintenance and Troubleshooting
Maintaining the Device
Battery Safety Guidelines
Cleaning Instructions
Approved Cleanser Active Ingredients
Harmful Ingredients
Device Cleaning Instructions
Special Cleaning Notes
Cleaning Materials Required
Cleaning Frequency
Cleaning the Device
Housing
Display
Camera and Exit Window
Cleaning Battery Connectors
Cleaning Cradle Connectors
Troubleshooting
Resetting the Device
Performing a Soft Reset
Performing a Hard Reset - Device in Cradle
Performing a Hard Reset - Device Out of Cradle
Entering into Recovery Mode
Troubleshooting the Device
Cradle Troubleshooting
Specifications
Data Capture Supported Symbologies
Interface Connector Pin-Outs
Accessory Specifications
1-Slot Cradle Technical Specifications
3-Slot Cradle Technical Specifications
Cable Specifications
Power Supply Cable, Y-type Specifications
Cradle Interconnection Cable Specifications
Maintenance and Troubleshooting
Maintenance and Troubleshooting
This section explains how to maintain and troubleshoot the device.
Maintaining the Device
Battery Safety Guidelines
Cleaning Instructions
Approved Cleanser Active Ingredients
Harmful Ingredients
Device Cleaning Instructions
Special Cleaning Notes
Cleaning Materials Required
Cleaning Frequency
Cleaning the Device
Cleaning Battery Connectors
Cleaning Cradle Connectors
Troubleshooting
Troubleshooting the Device
