1-Slot Workstation Docking Cradle Troubleshooting
1-Slot Workstation Docking Cradle Troubleshooting

1-Slot Workstation Docking Cradle Troubleshooting

The table below provides troubleshooting options for the cradle.
Troubleshooting the 1-Slot Workstation Docking Cradle
Problem
Cause
Solution
LEDs do not light when device is inserted.
Cradle is not receiving power.
Ensure the power cable is connected securely to both the cradle and to AC power.
Device is not seated firmly in the cradle.
Remove and re-insert the device into the cradle, ensuring it is firmly seated.
Device battery is not charging.
Device was removed from cradle or cradle was unplugged from AC power too soon.
Ensure cradle is receiving power. Ensure device is seated correctly. Confirm main battery is charging. The battery charges from fully depleted to 90% in approximately 2.5 hours and from fully depleted to 100% in approximately three hours.
Battery is faulty.
Verify that other batteries charge properly. If so, replace the faulty battery.
The device is not fully seated in the cradle.
Remove and re-insert the device into the cradle, ensuring it is firmly seated.
Extreme battery temperature.
Battery does not charge if ambient temperature is below 5°C (41°F) or above 40°C (104°F).
External monitor is not detected.
The device is powered off when placed in the cradle and then turned on.
Remove the device from the cradle and re-insert. The device will then detect the monitor.
Display does not change orientation quickly.
It takes a little time for the device to recognize the monitor.
Wait for screen to re-orientate.
Devices does not switch to landscape mode.
Device not detecting monitor.
Remove the device from the cradle and re-insert.
Display setting not set properly.
Go to
Settings
>
Display
>
When device detects external monitor
. Ensure Rotate screen orientation is selected.
Peripheral not detected.
Bad cable connection.
Remove cable and re-connect.