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About Zebra
TC52x/TC52x-HC/TC57x Product Reference Guide
Maintenance and Troubleshooting
Troubleshooting
Resetting the Device
Performing a Hard Reset
TC52x/TC52x-HC/TC57x Touch Computer Product Reference Guide
TC52x/TC52x-HC/TC57x Touch Computer Product Reference Guide
About This Guide
Configurations
Notational Conventions
Icon Conventions
Service Information
Determining Software Versions
Determining the Serial Number
Getting Started
Unpacking the Device
Features
Setting Up the Device
Installing the SIM Card
Installing a microSD Card
Installing the Battery
Charging the Battery
Charging Indications
Replacing the TC52x/TC57x Battery
Replacing the TC52x-HC Battery
Replacing the microSD Card
Replacing the SIM Card
Using the Device
Home Screen
Setting the Home Screen Rotation
Status Bar
Notifications Icons
Status Icons
Managing Notifications
Opening the Quick Access Panel
Quick Access Panel Icons
Editing the Quick Access Tiles
Battery Management
Low Battery Notification
Turning Off the Radios
Interactive Sensor Technology
Waking the Device
USB Communication
Transferring Files
Transferring Photos
Disconnecting from the Host Computer
Settings
Accessing Settings
Display Settings
Setting the Screen Brightness Automatically
Setting the Screen Brightness Manually
Setting Night Light
Setting Screen Rotation
Setting Screen Timeout
Setting Lock Screen Notifications
Setting Font Size
Setting Display Size
Notification LED Brightness Level
Setting Touch Panel Mode
Setting the Date and Time
General Sound Setting
Sound Options
Zebra Volume Controls
Setting Wake-Up Sources
Remapping a Button
Remappable Keys
Alert Button
Configure the Alert Button
Alert Accessibility Service
Using an Alert Button
Keyboards
Keyboard Configuration
Using the Android and Gboard Keyboards
Edit Text
Entering Numbers, Symbols, and Special Characters
Enterprise Keyboard
Numeric Tab
Alpha Tab
Additional Character Tab
Scan Tab
Language Usage
Changing the Language Setting
Adding Words to the Dictionary
Notifications
Setting App Notifications
Viewing Notifications
Controlling Lock Screen Notifications
Enabling Blink Light
Applications
Installed Applications
Accessing Apps
Switching Between Recent Apps
Battery Manager
Opening Battery Manager
Battery Manager Information Tab
Battery Manager Swap Tab
Camera
Taking Photos on Android 11
Taking Photos on Android 13
Recording Videos on Android 11
Recording Videos on Android 13
Android 11 Camera and Video Settings
Android 13 Camera and Video Settings
DWDemo
DWDemo Icons
Selecting a Scanner
PTT Express Voice Client
PTT Express User Interface
PTT Audible Indicators
PTT Notification Icons
Enabling PTT Communication
Selecting a Talk Group
PTT Communication
Creating a Group Call
Responding with a Private Response
Disabling PTT Communication
RxLogger
RxLogger Configuration
Configuration File
Enabling Logging
Disabling Logging
Extracting Log Files
Backing Up Data
RxLogger Utility
Initiating the Main Chat Head
Removing the Main Chat Head
Viewing Logs
Removing a Sub Chat Head Icon
Backing Up In Overlay View
Data Capture
Imaging
Digital Camera
Operational Modes
Scanning Considerations
Scanning with Internal Imager
Scanning with Internal Camera
Scanning with the RS507/RS507X Hands-Free Imager
Scanning with the RS5100 Ring Scanner
Scanning with the RS6000 Bluetooth Ring Scanner
Scanning with the DS3678 Bluetooth Scanner
Scanning with the LI3678 Linear Imager
Scanning with the DS2278 Digital Scanner
Scanning with the DS8178 Digital Scanner
Pairing a Bluetooth Ring Scanner
Pairing in SSI Mode Using Near Field Communication
Pairing in HID Mode Using Near Field Communication
Pairing Using Simple Serial Interface (SSI)
Pairing Using Bluetooth Human Interface Device
Pairing a Bluetooth Scanner
Pairing Using Simple Serial Interface
Pairing Using Bluetooth Human Interface Device
DataWedge
Enabling DataWedge
Disabling DataWedge
Supported Decoders
Camera Supported Decoders
SE4720 Internal Imager Supported Decoders
RS507/RS507x Supported Decoders
RS5100 Supported Decoders
RS6000 Supported Decoders
DS2278 Supported Decoders
DS3678 Supported Decoders
DS8178 Supported Decoders
LI3678 Supported Decoders
Wireless
Wireless Wide Area Networks
Sharing the Mobile Data Connection
Enabling USB Tethering
Enabling Bluetooth Tethering
Enabling Wi-Fi Hotspot
Configuring the Wi-Fi Hotspot
Data Usage
Setting Data Usage Warning
Setting Data Limit
Cellular Network Settings
Data When Roaming
Setting Preferred Network
Using Search for MicroCell
Configuring the Access Point Name
Locking the SIM Card
Wireless Local Area Network
Connecting to a Wi-Fi Network
Removing a Wi-Fi Network
WLAN Configuration
Configuring a Secure Wi-Fi Network
Manually Adding a Wi-Fi Network
Configuring for a Proxy Server
Configuring the Device to Use a Static IP Address
Wi-Fi Preferences
Additional Wi-Fi Settings
Wi-Fi Direct
Bluetooth
Adaptive Frequency Hopping
Security
Bluetooth Profiles
Bluetooth Power States
Bluetooth Radio Power
Enabling Bluetooth
Disabling Bluetooth
Discovering Bluetooth Device(s)
Changing the Bluetooth Name
Connecting to a Bluetooth Device
Selecting Profiles on the Bluetooth Device
Unpairing a Bluetooth Device
Cast
Near Field Communication
Reading NFC Cards
Sharing Information Using NFC
Enterprise NFC Settings
Calls
Emergency Calling
Audio Modes
Bluetooth Headset
Wired Headset
Adjusting Audio Volume
Making a Call Using the Dialer
Accessing Dialing Options
Make a Call Using Contacts
Using the Dialer
Using the Contacts App
Make a Call Using Call History
Using the Call History List
Making a Conference Call on GSM
Making a Call Using a Bluetooth Headset
Answering Calls
Call Settings
Accessories
Device Accessories
Main Battery Charging
Spare Battery Charging
Charging Temperature
1-Slot USB Cradle
Setup
Charging the Device in the Cradle
Inserting a TC5X with Rugged Boot into Cradle
1-Slot Workstation Docking Cradle
Setup
Ethernet Settings
Configuring Ethernet Proxy Settings
Configuring Ethernet Static IP Address
Scanner Setup
Security
Using the Workstation Cradle
Changing Monitor Resolution
Charging the Device in the Cradle
Inserting a TC5X with Rugged Boot into Cradle
2-Slot USB/Ethernet Cradle
Setup
Ethernet Settings
Configuring Ethernet Proxy Settings
Configuring Ethernet Static IP Address
Inserting a TC5X with Rugged Boot into Cradle
Charging the Device in the Cradle
5-Slot Charge Only Cradle
Setup
Charging the Device in the Cradle
Inserting a TC5X with Rugged Boot into Cradle
5-Slot Ethernet Cradle
Setup
Daisy-chaining Ethernet Cradles
Ethernet Settings
Configuring Ethernet Proxy Settings
Configuring Ethernet Static IP Address
Charging the Device in the Cradle
Inserting a TC5X with Rugged Boot into Cradle
Establishing Ethernet Connection
LED Indicators
4-Slot Battery Charger
Single Charger Setup
Two Charger Setup
Charging Spare Batteries
Rugged Boot
Installation
Installing Plastic Stylus
Charging with Cradles
Basic Hand Strap Kit
Installation
Removal
2.5 mm Audio Adapter
3.5 mm Audio Adapter
Rugged Charge/USB Cable
Connecting Rugged Charge/USB Cable to Device
Connecting to TC5X with Rugged Boot
USB Communication
Charging the Device
Disconnecting the Rugged Charge/USB Cable
Trigger Handle
Installing the Rugged Boot
Removing the Device from the Trigger Handle
Installing the Optional Lanyard
Inserting the Device into the Trigger Handle
Power Supply
5-Slot Cradle Rack Installation
Four 4-Slot Battery Charger Bracket Installation
Rack Mount Installation
Wall Installation
Bottom Tray Assembly
Mounting the Bracket
Application Deployment
Security
Secure Certificates
Installing a Secure Certificate
Configuring Credential Storage Settings
Android Development Tools
Android Development Workstation
Enabling Developer Options
EMDK for Android
StageNow for Android
GMS Restricted
ADB USB Setup
Enabling USB Debugging
Entering Android Recovery Manually
Application Installation Methods
Installing Applications Using the USB Connection
Installing Applications Using the Android Debug Bridge
Installing Applications Using Wireless ADB
Installing Applications Using a microSD Card
Uninstalling an Application
Android System Update
Performing a System Update Using microSD Card
Performing a System Update Using ADB
Verifying System Update Installation
Android-Enterprise Reset
Performing an Enterprise Reset Using microSD Card
Performing an Enterprise Reset Using ADB
Android Factory Reset
Performing a Factory Reset Using microSD Card
Performing a Factory Reset Using ADB
Android Storage
Random Access Memory
Viewing Memory
Internal Storage
Viewing Internal Storage
External Storage
Viewing External Storage
Formatting a microSD Card as Portable Storage
Formatting a microSD Card as Internal Memory
Enterprise Folder
Managing Apps
App Details
Managing Downloads
Maintenance and Troubleshooting
Maintaining the Device
Display Best Practices
Best Practices for Enterprise Mobile Computing Devices Operating in Hot Environments and Direct Sunlight
Battery Safety Guidelines
Cleaning Instructions
Cleaning and Disinfecting Guidelines
Approved Cleaning and Disinfectant Agents
Approved Cleaning and Disinfectant Agents for TC52x-HC
Special Cleaning Notes
Cleaning Frequency
Cleaning the Device
Housing
Display
Camera and Exit Window
Battery Guide Slots
Cleaning the Battery Connector and Locating Magnet
Cleaning Cradle Connectors
Troubleshooting
Resetting the Device
Performing a Soft Reset
Performing a Hard Reset
Device Troubleshooting
1-Slot Charge Only Cradle Troubleshooting
1-Slot Workstation Docking Cradle Troubleshooting
2-Slot USB/Ethernet Cradle Troubleshooting
5-Slot Charge Only Cradle Troubleshooting
4-Slot Battery Charger Troubleshooting
5-Slot Ethernet Cradle Troubleshooting
Technical Specifications
SE4720 Decode Distances
I/O Connector Pin-Outs
1-Slot Charge Only Cradle Technical Specifications
1-Slot Workstation Docking Cradle Technical Specifications
2-Slot USB/Ethernet Cradle Technical Specifications
4-Slot Charge Only Cradle with Battery Charger Technical Specifications
5-Slot Charge Only Cradle Technical Specifications
5-Slot Ethernet Cradle Technical Specifications
4-Slot Battery Charger Technical Specifications
Trigger Handle Technical Specifications
Rugged Charge/USB Cable Technical Specifications
Performing a Hard Reset
Performing a Hard Reset
Perform a hard reset if the device stops responding.
Performing a hard reset with a microSD card installed in the device may cause damage or data corruption to the microSD card.
Simultaneously press the Power, left scan, and Volume Up buttons for at least four seconds.
When the screen turns off, release the buttons.
The device reboots.
Resetting the Device
