The administrator must now validate this solution logically and efficiently and can do this remotely.
In the following example, the administrator remotely monitors local end-user associates using devices in production or tech support personnel to obtain test results for steps 1 and 3 in the following procedure.
If possible, reproduce the issue before applying the network correction to obtain fresh data.
1
Time before fix is applied
2
MOS is 3.66
3
30 consecutive packets lost
Apply the network correction.
Re-test the network.
1
Time after fix is applied
2
Worse RSSI and SNR
3
MOS is 4.1
4
Worse Wi-Fi link quality, no error of consecutive packets lost
Step 3 results confirm the network correction resolved the issue. For a few more days, the administrator can continue to monitor the issue in more end-user devices and stores where the correction is applied.
Because of the logical characteristics of the issue (each roam had intrusive packet loss shown in the metrics and leading to audio interruption), the administrator can quickly validate the correction remotely.
