Symptom | Possible Cause | Solution |
|---|---|---|
The vehicle computer does not power on or shuts off suddenly. | The power cable ignition sense wire (yellow) is not connected properly. | Verify that the power cable is connected properly. See Wiring Vehicle Power to the Device. |
Power cable not connected properly or unplugged. | Connect power cable to power cable portion underside of vehicle computer. Turn the main power switch on. | |
If the vehicle computer is powered by a vehicle battery, the vehicle battery is depleted. | Replace or charge the vehicle battery. | |
Cannot see characters on display. | Vehicle computer not powered on (Power LED is Off). | Press Power . |
Screen is too dark. | Adjust the brightness. | |
The vehicle computer is in suspend mode (Power LED is on). | Press Power to turn on the vehicle computer. | |
The touchscreen is not working. | Replacement screen protector was damaged. | Replace screen protector. |
Touch screen is damaged. | See system administrator. | |
The optional serial scanner does not operate. | Scanner is not properly connected to the vehicle computer. | Connect the scanner to the COM1 or COM2 port. Ensure the proper COM port is selected in the VC Settings application, see Connecting an RS-232 Scanner on page 65. If the problem continues, refer to the scanner Product Reference Guide. |
External power is not connected. | Verify external power connection. | |
Power is not applied to COM port. | Enable power to COM ports. See VC Settings. | |
Serial COM port in not enabled in DataWedge. | Enable the serial COM port in the DataWedge profile. | |
USB cable is connected to USB port on top of device. | Disconnect USB cable from top of device. | |
The optional USB scanner does not operate. | USB cable is connected to USB port on top of device. | Disconnect USB cable from top of device. |
Scanner not configured for correct protocol (SSI or HID) | Configure scanner to correct protocol.See Data Capture. | |
USB connector not connected properly. | Remove USB cable and re-connect. | |
No sound is heard when you tap the touchscreen or press a key. | Volume is turned down. | Adjust the volume. |
Application currently running disabled the sound. | Configure the application to enable the sound. | |
Faulty speaker. | Contact Zebra support at zebra.com/support. | |
The optional M1000 speakerphone/mic is connected to the device. | Normal operation, sound is through speaker / mic. | |
COM1 or COM2 port is not working. | Another application, or DataWedge is using the port. | Stop the application using the port or change the DataWedge COM Port Settings. |
USB cable connected to the USB port on top of the device. | Disconnect USB cable from USB port on top of the device. | |
No keys are working on the built-in keyboard. | The application does not require keyboard input. | Configure the application to use the keyboard. |
Vehicle computer is not responding. | Warm boot the vehicle computer. | |
The vehicle computer cannot find any Bluetooth devices nearby. | Too far from other Bluetooth devices. | Move closer to the other Bluetooth device(s). |
The Bluetooth device(s) nearby are not turned on. | Turn on the Bluetooth device(s). | |
The Bluetooth device(s) are not in discoverable mode. | Set the Bluetooth device(s) to discoverable mode. | |
When installed on some electric forklifts, the scanner range is shorter then it is when installed on other forklifts. | Electro-magnetic interference caused by the forklift. | Consult forklift vendor about reducing the interference by adding a capacitor between the forklift chassis and its battery's negative terminal, or another recommended solution. |
Wi-Fi Signal strength degraded. | Incorrect antenna selection. | Check antenna selection. See VC Settings. |
Damaged external antenna. | Either right or left external antenna broken or not connected properly. | |
Using wrong antenna. | See accessory list for correct antenna for device. | |
Damaged external antenna. | Right external antenna broken or not connected properly. | |
Using wrong antenna. | See accessory list for correct antenna for device. |
