Symptom | Probable Cause | Action |
|---|---|---|
The aiming indicator does not display when pressing the trigger. | Interface cable is not secure. | Verify that the interface cable connection is connected properly. |
Power is not applied to the device. | Power for the scanner is provided by the wearable terminal. Verify that the wearable terminal has a charged battery installed. | |
Scan enabled application on the wearable terminal is not running. | Launch scanning application on the wearable terminal. | |
The device does not decode a barcode. | Barcode is unreadable. | Verify that the barcode is not defective, for example, smudged or broken. |
Exit window is dirty. | Clean exit window with a lens tissue. Tissues for eyeglasses work well. Do not use tissues coated with lotion. | |
Symbology is not enabled. | See your system administrator. | |
Condensation appears on the inside or the outside of the exit window. | Using the ring scanner in a hot and humid environment after being in a freezer environment. | Wipe condensation from the exit window with a soft cloth.
For condensation inside the device, dedicate a ring scanner to the freezer and a separate one for hot and humid environments. Do not pass between environments using the same ring scanner. |
The device does not connect to the wearable host terminal. | The scanner is not a correct match for the host device. | See your system administrator to provide the correct device. |
