Alert | Possible Cause(s) and Remedies | |
|---|---|---|
Printhead Open The printer has detected that the printhead (COVER) is not closed after a print command has been issued or after a FEED button (  ) press | The cover is open or has not been closed properly. Close the cover/printhead. Push down on the front top corners of the printer’s cover until you hear and feel the cover latches snap in place. | |
The printer’s Head-Open switch needs service. Call a service technician for assistance. | ||
Media Out The printer cannot detect media in the print path after a print command has been issued or after a FEED button ( ) press. | There is no media (roll) in the printer. Load media and close the printer cover. You may need to press FEED ( ) once or press PAUSE to resume a print operation that was in progress before the printer ran out of media. See Roll Media Sensing and Media Loading. | |
A label is missing between two labels at the end of the loaded roll. Roll manufacturers use this method to identify the end of a roll. See Detect a Media Out Condition. Replace the empty media roll and continue printing. To avoid losing a print job that is in progress, do NOT switch printer power OFF to load the media. See Detect a Media Out Condition. | ||
The media sensor is misaligned. Check the position of the media sensor. See Movable Sensor Adjustment. You may have to calibrate the printer for the newly-loaded media after you adjust the sensor location. See Running a SmartCal Media Calibration. | ||
The printer is set for non-continuous (labels or black mark) media, but continuous media is loaded. Check that the media sensor is positioned in the center default location. See Movable Sensor Adjustment. The printer may need to be calibrated for the media after you adjust the sensor location. See Running a SmartCal Media Calibration. | ||
The media sensor is dirty. Clean the upper web/gap sensor array and the lower movable media sensors. See Cleaning the Sensors. Reload media, adjust the movable media sensor’s position for your media, and recalibrate the printer for the media. See Roll Media Sensing and Media Loading and Running a SmartCal Media Calibration. | ||
Media sensing is not working as it should for printing, possibly due to data corruption of memory or faulty components. Reload the printer’s firmware. See Updating Printer Firmware. If this does not fix this issue, call a service technician. | ||
Cut Error The cutter blade is bound and is not moving properly.  | Media, adhesive, or an foreign object has stopped the cutter blade from operating. Turn printer power OFF by holding POWER (  ) down for five seconds. Wait for the printer to shutdown completely., then turn printer power ON. If the printer does not recover from this error, call a service technician for assistance. There are no operator serviceable parts in the cutter unit. Never remove the cutter cover (bezel). Never attempt to insert objects or fingers in to the cutter mechanism. Using unapproved tools, cotton swabs, solvents (including alcohol), etc. may damage or shorten the cutter’s usable life or cause the cutter to jam. | |
The printhead is over temperature and paused to allow the printhead to cool.  | The printer is printing a large batch job, typically with large amounts of print. The print operation will resume after the printhead has cooled. | |
The ambient temperature at the printer's location exceeds the specified operating range. Ambient temperatures in the printer can at times rise if it is in a location that receives direct sunlight. Move the printer to a different location, or cool the ambient temperature in the location where the printer is operating. | ||
The printhead is below operating temperature for proper printing.  | The printhead has had a critical temperature or power failure. Turn printer power OFF by holding POWER ( ) down for five seconds. Wait for the printer to shutdown completely and turn printer power ON. If the printer does not recover from this error, call a service technician. The printhead is not a operator-serviceable item. | |
The printhead is below operating temperature for proper printing.  | The ambient temperature at the printer's location is below the specified operating range. Turn printer power OFF, then move the printer to a warmer location and wait for it to warm naturally. Moisture may condense in and on the printer if the temperature changes too quickly. | |
The printhead thermistor has failed. Turn printer power OFF by holding POWER ( ) down for five seconds. Wait for the printer to shutdown completely and turn printer power ON. If the printer does not recover from this error, call a service technician. | ||
Cannot store data in the printer in the specified memory location. There are four types of storage memory: graphic, format, bitmap, and font.  | There is not enough memory to perform the function specified on the second line of the error message.
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