The following Status Error Light Resolution numbers correspond to the descriptions listed in Table 1. Each error number may have one or more resolutions to correct that error listed.
1. The printer is not receiving power.
Have you turned on the printer power?
Check power connections from the wall outlet to the power supply, and from the power supply to the printer. See Attaching Power.
Disconnect the printer from the wall outlet for 30 seconds and reconnect the printer to the wall outlet.
2. The printer is on and in an idle state.
No action is necessary.
3. The printer has failed its power-on self-test (POST).
If this error occurs right after turning on the printer, contact an authorized reseller for assistance. When the printer is operating normally, the printer status light will be amber for about 10 seconds before turning green (solid or blinking).
There is a memory error.
If this error occurs after you have been printing, turn the printer power off and on, and then resume printing.
The printhead needs to cool down.
If this error continues, turn the printer power off for five minutes or more, and then turn it on. If the amber light persists, then the printer requires service.
4. The printer is receiving data.
As soon as all of the data has been received, the status LED will turn green and the printer will automatically resume operation.
5. The media is out.
Follow the instructions for Loading Roll Media in the Getting Started section, and then press the
Feed
button to resume printing.
The printhead is open.
Close the top cover and then press the
Feed
button to resume printing.
6. The printer is paused.
Press the
Feed
button to resume printing.
7. The printhead is over-temperature.
Printing will stop until the printhead cools to an acceptable printing temperature. When it does, the printer will automatically resume operation.
8. FLASH memory is not programmed.
Return the printer to an authorized reseller.
9. The printhead or motor has had a critical failure.
Return the printer to an authorized reseller.
10. The printer is defragmenting memory.
Do NOT turn off the printer power during defragmentation. Doing so can damage the printer.
Defragmentation is a normal operation of the printer—necessary to manage the memory space for optimal use. The printer will defragment its memory both after a factory default and when the printer detects that a defragment is required. When the printer is in this condition, allow it to finish defragmenting. If this warning occurs frequently, check the label formats. Formats that frequently and repeatedly write to and erase from memory may cause the printer to defragment often. Using formats that avoid frequent and repeated memory write/erase events will minimize the need for defragmentation.
If this warning condition does not go away, the printer requires service. Contact Technical Support.
