Miscellaneous Issues

ZT510 Industrial Printer User Guide

This table identifies miscellaneous issues with the printer, the possible causes, and the recommended solutions.

Miscellaneous Printer Problems
Problem	Possible Cause	Recommended Solution
The control panel display shows a language that I cannot read	The language parameter was changed through the control panel or a firmware command.	On the control panel display, scroll to LANGUAGE Menu. Press OK to access the items in this menu. Use the UP ARROW or DOWN ARROW to scroll through the language selections. The selections for this parameter are displayed in the actual languages to make it easier for you to find one that you are able to read. Select the language that you want to display.
The display is missing characters or parts of characters	The display may need replacing.	Call a service technician.
The printer is not acknowledging a USB device or is not reading the files on a USB device that is plugged into the USB host port.	The printer currently supports USB drives only up to 1 TB in size.	Use a USB drive that is 1 TB or smaller.
	The USB device may require its own external power.	If your USB device requires external power, make sure that it is plugged into a working power supply.
Changes in parameter settings did not take effect	Some parameters are set incorrectly.	Check the parameters and change or reset if necessary. Turn the printer off (O) and then on (I).
	A firmware command turned off the ability to change the parameter.	Refer to the Programming Guide for ZPL, ZBI, Set‑Get‑Do, Mirror, and WML or call a service technician.
	A firmware command changed the parameter back to the previous setting.
	If the problem persists, there may be a problem with the main logic board.	Call a service technician.
Auto Calibrate failed.	The media or ribbon is loaded incorrectly.	Ensure that the media and ribbon are loaded correctly. See Loading the Ribbon and Load the Media.
	The sensors could not detect the media or ribbon.	Calibrate the printer manually. See Calibrating the Ribbon and Media Sensors.
	The sensors are dirty or positioned improperly.	Ensure that the sensors are clean and properly positioned.
	The media type is set incorrectly.	Set the printer for the correct media type (gap/notch, continuous, or mark). See MEDIA TYPE.
Non-continuous labels are being treated as continuous labels.	The printer was not calibrated for the media being used.	Calibrate the printer. See Calibrating the Ribbon and Media Sensors.
	The printer is configured for continuous media.	Set the printer for the correct media type (gap/notch, continuous, or mark). See MEDIA TYPE.
All indicator lights are on, nothing is on the display (if the printer has a display), and the printer locks up.	Internal electronic or firmware failure.	Call a service technician.
The printer locks up while running the Power‑On Self Test.	Main logic board failure.	Call a service technician.
The printer reassigns a new IP address to the print server after the printer has been off for a while.	The settings for your network are causing the network to reassign a new IP address.	If the printer changing IP addresses causes issues for you, follow these steps to assign it a static IP address: Find out what values need to be assigned to the IP address, subnet mask, and gateway for your print server (wired, wireless, or both). Change the appropriate IP protocol value to PERMANENT. See WIRED IP PROTOCOL or WLAN IP PROTOCOL. Change the values for the IP address, subnet mask, and gateway for the appropriate print server to what you want them to remain. Wired: WIRED IP ADDRESS WIRED SUBNET MASK WIRED GATEWAY Wireless: WLAN IP ADDRESS WLAN SUBNET MASK WLAN GATEWAY Reset the network using RESET NETWORK to save the changes.