How do you determine which apps are installed on the devices in AirWatch?
Go to
Devices
List View
.
Select any device from the list, and it provides information about the selected device.
Click the
Apps
tab, then scroll down or use the
Search
feature to find the ZSA app.
How can the user verify if the app is installed with the correct permissions and is able to connect to Zebra servers?
To verify the app version, go to
Settings
Apps
All apps
and select
Zebra Services Agent
.
The
App Info
page displays the
Version
.
To verify the ZSA Permissions, go to
Settings
Apps
All apps
Zebra Services Agent
Permissions
.
To verify the Display over other apps permission, go to
Settings
Apps
All apps
Zebra Service Agent
Advanced
Display over other apps
.
To verify Usage Access permission, go to
Settings
Apps
Special app access
Usage Access
Zebra Service Agent
.
For
Device action
Outdoor Location Tracking
feature, ensure the location accuracy is enabled on the device to get precise location information. Go to
Settings
Location
Location Services
Location Accuracy
.
To verify ZSA Network connectivity to the Zebra URL:
Launch ZSA and go to
Settings
Refresh
.
To verify the drop detection status:
Launch ZSA and go to
Settings
, check the
Drop detection
option. The user can enable/disable the drop detection if the administrator provides the toggle access.
To verify Data collection in a non-Zebra device:
Launch ZSA and go to
Settings
Data Collection
. In data collection, the last uploaded time indicates when all data was sent to the server, while each data type has its own last collected time and collection interval.
To verify the
Log Data
collection status, click
Export
.
Swipe down the
Notification
panel to verify the reminder about the upcoming alarm.
Proactive Device Monitoring
Verify Proactive Device Monitoring and event alerts by observing the alert dialog workflows for Severe device drop, Frequent network disconnections (Wi-Fi/Bluetooth), unexpected reboots, and thermal anomalies:
The following behaviour applies to all supported troubleshoot events, including
Severe device drop
Frequent Wi-Fi Disconnections
Frequent Bluetooth Disconnections
Frequent Device Reboots
The Following workflow uses the
Severe device drop
scenario as an example.
The Application monitors
Severe device drop
event from
ZDS Application
; an alert dialog is shown to inform theUser and recommend running all the DDT tests.
Run
– Starts the DDT diagnostic process by executing all DDT tests sequentially.
Snooze for 10 min
– Dismisses the alert dialog and the prompt will appear again after 10 minutes.
Skip
– Skips the diagnostics and report to admin about the skip action.
Thermal anomalies
Alert on Device Overheat
ZSA receives the device overheat event from ZDS and displays the alert dialog to the user
Snooze
– Dismisses the alert dialog and the prompt will appear again after 5 minutes.
Reboot
– Reboot the device
Alert on Device Over cold
ZSA receives the device over cold event from ZDS and displays the alert dialog to the user.
