1. Zebra Services Agent for AirWatch Installation Guide V3.x
  2. Deploying Zebra Services Agent
  • Zebra Services Agent for AirWatch Installation Guide V3.x
Deploying Zebra Services Agent

Deploying Zebra Services Agent

Install the Zebra Services Agent (ZSA) app on the devices.
Download the
Zebra_Service_Agent_V3.0.0.5.apk
 file from zebra.com/zebra-services-agent.
  1. Log into the
    AirWatch Console
    .
  2. Click
    Resources
    Apps
    Native Apps
    List View
    Add
    Application File
    .
    ZSA Console Deploy
  3. Upload the
    ZSA APK
     file, and click
    Continue
    .
    ZSA
  4. Click
    Save & Assign
    .
    ZSA
    The next screen prompts to configure application assignment parameters.
  5. Assignment Configuration:
    1. Enter a distribution
      Name
      .
    2. Add
      Assignment Groups
      , the organization groups created during registration.
    3. Select the
      App Delivery Method
       to
      Auto
      .
      App Delivery
    4. Click
      Create
      .
  6. Managed Configuration:
    1. The ZSA Managed Configuration contains six modules, each with an enable/disable feature to set the configuration.
    2. To send the configurations to devices, go to
      Application Configuration
      Send Configuration
      .
      Send config
    3. Under the
      System Configuration
      , enable the
      ZSA Configuration
       option and set the
      Configuration of the log level for ZSA
       with the following values:
      • 0: Info
      • 1: Debug
      • 2: Sensitive
      Managed Config
    4. The system settings include three features for uploading log files:
      • File upload URL
        : Specifies the server path for uploading log files.
      • File upload retry count
        : Defines the number of retry attempts if the upload fails.
      • File upload retry interval in minutes
        : Sets the duration (in minutes) between each retry attempt after a failed upload.
    5. Settings for managing data uploads on non-Zebra devices:
      • Data Upload URL
        : Specifies the server path for uploading details of data collection. -
      • Data Upload Interval in minutes
        : Sets the frequency of uploads, defaulting to 24 hours (or 1440 minutes), with a minimum allowed interval of 15 minutes.
      system config
    6. Data collection settings for non-Zebra devices:
      • Enable/Disable of data collection
        : Data collection is turned off by default. When enabled, it gathers information such as battery status, device details, installed applications, and usage analytics, which can be uploaded to the server specified in the
        Data upload URL
        .
      • Allow user to toggle data collection
        : Enabled by default, allowing users to change the status of data collection via the app. Administrators can disable this option to restrict user access.
    7. For the
      Account No
      , users must enter their MDM account number for non-Zebra devices.
    8. In the
      PBR Configuration
      , provide a
      Custom Message
       as required.
      PBR Config
    9. Set the
      In case of bad battery alert the user through a notification or dialog box
       with the following values:
      • Notification (default)
      • Dialog
      • Dialogue with Assist
    10. The
      Block device usage
       option is disabled by default. If enabled by the administrator, it prevents device access when a bad battery is detected.
    11. In the
      Drop Detection
      , toggle the
      Enable/Disable of drop detection
       option as required.
      Drop detection
    12. Set the
      In case of device drop alert the user through a notification or dialog box
       with the following values:
      • Notification (default)
      • Dialog
      • Dialogue with Assist
    13. The
      Allow user to toggle drop collection
       is enabled by default. Users can control this feature, and admins can disable it to restrict access for users.
    14. In the
      Data Collection
      , the
      Battery
       option is enabled by default. It collects battery data every 15 minutes, and admins can enable or disable this collection.
    15. Device Info
       option is enabled by default. It collects device info data every 6 hours (360 minutes), and admins can enable or disable this option.
      Data is uploaded based on the configured
      Data Upload URL
       and interval settings in the
      System Configuration
      .
    16. The
      Application List and Events
       option is enabled by default. It collects information on installed applications and tracks events such as installations, uninstallations, upgrades, and downgrades. Admins can enable or disable this collection.
    17. The
      Application Usage
       option is enabled by default. It tracks the duration apps spend in the foreground, and admins can enable or disable this option.
      Data collection
      App list
    18. Under the
      DDT Configuration
      , enable the
      Enable/Disable DDT
       option, keep the
      Clear DDT configurations
       disabled in the primary setup, and click
      Add
       in the
      Test Plan
       section. Select
      Test-log Retention
       and
      Upload Preference
      .
      DDT Config
    19. Configure the
      Test Plan
       and click
      Save
      .
      Test Plan
    20. The
      Application Configuration
       is designated for Zebra devices. It currently supports the
      Wireless Insight
       application and the
      ZDS
       application, with more applications to be supported in the future.
    21. The
      Wireless Insight
       application can be configured using Managed Configuration through MDM or VIQ.
      • Configuration ID
        : Pre-defined ID specific to the Wireless Insight configuration that includes several options.
      • Custom Configuration
        : Add the custom Wireless Insight configuration as a value.
    22. The
      ZDS
       can be configured through VIQ with a custom ZDS configuration.
      Wireless Insight
      Wireless Insight - Config ID
      The ZSA Assignment page displays.
      Assignment
    23. Preview the
      Assigned Devices
       to ensure only the target devices are listed, then click
      Publish
      .
      Previewed
      The application is now installed on the devices.
      Homescreen