Deploying Zebra Services Agent

Zebra Services Agent for AirWatch Installation Guide V4.x

Install the Zebra Services Agent (ZSA) app on the devices.

Download the

Zebra_Service_Agent_V4.0.0.0.apk

file from zebra.com/zebra-services-agent.

Log into the

AirWatch Console

Click

Resources

Apps

Native Apps

List View

Add

Application File

Upload the

ZSA APK

file, and click

Continue

Click

Save & Assign

The next screen prompts to configure application assignment parameters.

Assignment Configuration:

Enter a distribution

Name

Add

Assignment Groups

, the organization groups created during registration.

Select the

App Delivery Method

Auto

Click

Create

Managed Configuration:

The ZSA Managed Configuration contains six modules, each with an enable/disable feature to set the configuration.

To send the configurations to devices, go to

Application Configuration

Send Configuration

Under the

System Configuration

, enable the

ZSA Configuration

option and set the

Configuration of the log level for ZSA

with the following values:

0: Info

1: Debug

2: Sensitive

Enable the

Start Collecting a logs in file

option.

The system settings include three features for uploading log files:

File upload URL

: Specifies the server path for uploading log files.

File upload retry count

: Defines the number of retry attempts if the upload fails.

File upload retry interval in minutes

: Sets the duration (in minutes) between each retry attempt after a failed upload.

Settings for managing data uploads on non-Zebra devices:

Data Upload URL

: Specifies the server path for uploading details of data collection. -

Data Upload Interval in minutes

: Sets the frequency of uploads, defaulting to 24 hours (or 1440 minutes), with a minimum allowed interval of 15 minutes.

Data collection settings for non-Zebra devices:

Enable/Disable of data collection

: Data collection is turned off by default. When enabled, it gathers information on default enabled data collections, which can be uploaded to the server specified in the

Data upload URL

. Admin can modify the data collection that is default disabled.

Allow user to toggle data collection

: Enabled by default, allowing users to change the status of data collection via the app. Administrators can disable this option to restrict user access.

For the

Account No

, users need to enter their MDM account number for non-Zebra devices (optional).

Go to

PBR Configuration

, enable the

Enable/Disable PBR Configuration

option, and provide a

Custom Message

as required.

Set the

In case of bad battery alert the user through a notification or dialog box

with the following values:

Notification (default)

Dialog

Dialogue with Assist

The

Block device usage

option is disabled by default. If enabled by the administrator, it prevents device access when a bad battery is detected.

In the

Drop Detection

, toggle the

Enable/Disable of drop detection

option as required.

Set the

Drop sensitivity level

with the following values:

High

Medium (default)

Low

Custom - If selecting custom, specify the sensitivity value in the

Drop sensitivity

section.

Set the

In case of device drop alert the user through a notification or dialog box

with the following values:

Notification (default)

Dialog

Dialogue with Assist

The

Allow user to toggle drop collection

is enabled by default. Users can control this feature, and admins can disable it to restrict access for users.

Navigate to the

Data Collection

section. The settings for data collection on non-Zebra devices are as follows:

Default enabled data collections:

Battery

Device Info

Application List and Events

Application Usage

Battery Events

Bluetooth Events

RAM Stats

Flash Stats

Utilization

WWAN Information

The Admin can modify the following data collections:

WLAN Info

: Enable the

Enable/Disable of WLAN info collection

option and add value in

Interval of WLAN info data collection in minutes

Low RAM

: Enable the

Enable/Disable of Low RAM collection

option.

GPS Location

: Track the device by enabling the

Enable/Disable of GPS location data collection

option and set the

Interval of GPS data collection in minutes

Geofence

: Receive notifications when the device leaves a predefined area by enabling

Enable Geofence

option and add

Location Details

information as follows:

Geofence Name

: Name of the area.

Latitude & Longitude

: Coordinates of the specific area.

Radius (meters)

: The radius in meters to cover around the specified latitude and longitude.

Data is uploaded based on the configured

Data Upload URL

and interval settings in the

System Configuration

In the

DDT Configuration

section:

Enable the

Enable/Disable DDT

option.

Keep the

Clear DDT configurations

option disabled in the primary setup.

One-time tests

: Set the

Schedule test on specific date

in DD-MM-YYYY format if required to schedule one-time tests.

Repetitive tests

: For repetitive tests, specify days using the format

MON,TUE,WED

in the

Schedule tests on specific days

section.

In the

Schedule tests at a specific time

section, enter the test time in HH:MM 24-hour format for executing one-time or periodic tests.

Click

Add

in the

Test Plan

section.

Configure the

Test Plan

and click

Save

The

Application Configuration

is designated for Zebra devices. It currently supports the

Wireless Insight

application and the

ZDS

application, with more applications to be supported in the future.

The

Wireless Insight

application can be configured using Managed Configuration through MDM or VIQ.

Configuration ID

: Pre-defined ID specific to the Wireless Insight configuration that includes several options.

Custom Configuration

: Add the custom Wireless Insight configuration as a value.

The

ZDS

can be configured through VIQ with a custom ZDS configuration.

Under the

Advanced Troubleshooting

sections, enable the following options:

Frequent Device Drops

Frequent WiFi Disconnections

Frequent Bluetooth Disconnections

Frequent Device Reboots

The ZSA Assignment page displays.

Preview the

Assigned Devices

to ensure only the target devices are listed, then click

Publish

The application is now installed on the devices.