feature, ensure that location accuracy is enabled on the device for precise location information. Navigate to
Settings
Location
Location Services
Location Accuracy
.
To verify ZSA Network connectivity to the Zebra URL:
Launch ZSA and go to
Settings
Refresh
.
To verify the Drop Detection status:
Launch ZSA and go to
Settings
. Enable
Drop detection
. The user can enable or disable drop detection if the administrator provides toggle access.
To verify Data collection in a non-Zebra device:
Launch ZSA and go to
Settings
Data Collection
.
In data collection, the
last uploaded time
indicates when all data was successfully sent to the server. Each data type has its own
last collected time
and a specific collection interval.
To verify the log collection status, click on
Export
.
Swipe down the Notification panel to verify the reminder about the upcoming alarm.
Verify Proactive Device Monitoring and event alerts by observing the alert dialog workflows for severe device drop, frequent disconnections (WI-Fi or Bluetooth), unexpected reboots, and thermal anomalies.
The following behavior applies to all supported troubleshoot events, including:
Severe device drop
Frequent Wi-Fi Disconnections
Frequent Bluetooth Disconnections
Frequent Device Reboots
The following workflow uses the
Severe device drop
scenario as an example.
Alert on Severe Drop Detection
:
The application receives a
Severe device drop
event from the
ZDS Application
. An alert dialog is displayed to inform the user and recommend running all DDT tests.
Run
: Starts the DDT diagnostic process by executing all DDT tests sequentially.
Snooze for 10 min
: Dismisses the alert dialog, and the prompt reappears after 10 minutes.
Skip
: Skips the diagnostics and reports the skip action to the administrator.
Thermal anomalies
Alert on Device Overheat
:
ZSA receives the device overheat event from ZDS and displays the alert dialog to the user:
Snooze
: Dismisses the alert dialog, and the prompt reappears after 5 minutes.
Reboot
: Reboot the device.
Alert on Device Over-Cold
:
ZSA receives the device over-cold event from ZDS and displays the alert dialog to the user:
