Deploying Zebra Services Agent

Zebra Services Agent for SOTI MobiControl Installation Guide V3.x

Install the ZSA app on the devices.

Download the

Zebra_Services_Agent_V3.0.0.5.apk

file from zebra.com/zebra-services-agent.

Log into

Soti Mobicontrol Web Console

Select

and scroll down to

Configuration

section.

In the

Configuration

section, navigate to

Policies

and then choose

Apps

Select

New App Policy

from the top-right corner. After you make the selection, a

Create App Policy

dialog box displays.

Go to

Android option

Android Enterprise

Select

Enterprise

App Source

Select

Import

under the

Source

field.

Click

Browse File

to upload the

APK

file.

Click

ADD

The Advanced Configurations page displays.

After uploading the

APK

file, scroll down, and select

Configure

Keep the

App Details

and

Installation Options

as they are, or modify them as required.

To configure

Zebra Service Agent

, enable the

Enable Managed App Config

option.

The configuration app lists display.

Under the

System Configuration

section, enable the Enable/Disable of ZSA
option and set the Configuration of the log level for ZSA
with the following values:

0: Info

1: Debug

2: Sensitive

The system settings include three features for uploading log files:

File upload URL

: Specifies the server path for uploading log files.

File upload retry count

: Defines the number of retry attempts if the upload fails.

File upload retry interval in minutes

: Sets the duration (in minutes) between each retry attempt after a failed upload.

Settings for managing data uploads on non-Zebra devices:

Data Upload URL

: Specifies the server path for uploading details of data collection. -

Data Upload Interval in minutes

: Sets the frequency of uploads, defaulting to 24 hours (1440 minutes).

Data collection settings for non-Zebra devices:

Enable/Disable of data collection

: Data collection is turned off by default. When enabled, it gathers information such as battery status, device details, installed applications, and usage analytics, which can be uploaded to the server specified in the

Data upload URL

Allow user to toggle data collection

: Enabled by default, allowing users to change the status of data collection via the app. Administrators can disable this option to restrict user access.

For the

Account No

, users must enter their MDM account number for non-Zebra devices.

Go to

PBR Configuration

, provide a

Custom Message

as required.

Set the

In case of bad battery alert the user through a notification or dialog box

with the following values:

Notification (default)

Dialog

Dialogue with Assist

The

Block device usage

option is disabled by default. If enabled by the administrator, it prevents device access when a bad battery is detected.

Go to

Drop Detection

, toggle the

Enable/Disable of drop detection

option as required.

Set the

In case of device drop alert the user through a notification or dialog box

with the following values:

Notification (default)

Dialog

Dialogue with Assist

The

Allow user to toggle drop collection

is enabled by default. Users can control this feature, and admins can disable it to restrict access for users.

Navigate to the

Data Collection

section. The settings for data collection on non-Zebra devices are as follows:

The

Battery

is enabled by default and collects data every 15 minutes. Only the admin can enable or disable this option to restrict user access; however, the collection interval cannot be modified.

The

Device Info

is enabled by default and collects data every 6 hours (360 minutes). Only the admin can enable or disable this option to restrict user access; however, the collection interval cannot be modified.

The

Application List and Events

is enabled by default. It collects information on installed applications and tracks events such as installations, uninstallations, upgrades, and downgrades. Only the admin can enable or disable this option to restrict user access; however, the collection interval cannot be modified.

The

Application Usage

option is enabled by default. It tracks the duration apps spend in the foreground. Only the admin can enable or disable this option to restrict user access; however, the collection interval cannot be modified..

Data is uploaded based on the configured

Data Upload URL

and interval settings in the

System Configuration

Under the

DDT Configuration

, enable the

Enable/Disable DDT

option, keep the

Clear DDT configurations

disabled in primary setup and click

Add Test Plan

Under the

Schedule

section, configure the test plan with the following values:

Test Day

: Day of the Week (For example, Monday)

Test Time

: Time of the day for the test (HH: MM format)

Select

Bluetooth

as the

System to Test

option.

Under the

Delivery

section, select the

Protocol

FTP

, enter a valid

IP Address

User Name

, and

Password

, then click

Save

The DDT Configuration page displays.

Select the

Test-log Retention

as required.

Select the

Upload Preference

as required.

Under the

Application Configuration

section, there are two options,

Wireless Insight

and

ZDS

, which are designated for Zebra devices only. More applications will be supported in the future.

Wireless Insight

: Configured using Managed Configuration through MDM or VIQ.

Configuration ID

: Pre-defined ID specific to the Wireless Insight configuration that includes several options.

Custom Configuration

: Add the custom Wireless Insight configuration as a value.

ZDS

: Configured through VIQ with a custom ZDS configuration.

Select

Save

Add

The

Zebra Services Agent

app is added. Click

Save and Assign

Assign

to a group device or single device.

The application is now installed on the devices.