1. L10 Enterprise Tablet Product Reference Guide
  2. Application Deployment
  3. Android Enterprise Reset
  4. Performing an Enterprise Reset Using ADB
  • L10 Enterprise Tablet Product Reference Guide
Performing an Enterprise Reset Using ADB

Performing an Enterprise Reset Using ADB

Perform an Enterprise Reset using ADB.
Go to the Zebra Support & Downloads web site at zebra.com/support and download the appropriate Enterprise Reset file to a host computer.
  1. Connect the device to a host computer using the Rugged Charge/USB cable or by inserting the device into the 1-Slot USB/Charge Only Cradle.
  2. Connect the cable or cradle to the host computer.
  3. Go to
    Settings
    .
  4. On Android 11, touch
    System
    Advanced
    Developer options
    .
  5. On Android 13, touch
    System
    Developer options
    .
  6. Slide the
    USB debugging
     switch to the
    ON
     position.
  7. If the device and host computer are connected for the first time, the
    Allow USB debugging?
     dialog box with the
    Always allow from this computer
     check box displays. Select the check box, if required.
  8. Touch
    OK
    .
  9. On the host computer command prompt window type
    adb sideload <file>
    where: <file> = the path and filename of the zip file.
  10. Type
    adb devices
    .
    The following displays: 
    List of devices attached
XXXXXXXXXXXXXXX device
    Where XXXXXXXXXXXXXXX is the device number.
    If the device number does not appear, ensure that the ADB drivers are installed properly.
  11. Press
    Enter
    .
    The System Recovery screen appears on the device.
  12. Press
    Volume Up
     and
    Volume Down
     to navigate to
    Apply upgrade from ADB
    .
  13. Press
    Power
    .
  14. On the host computer command prompt window type
    adb sideload <file>
    where: <file> = the path and filename of the zip file.
  15. Press
    Enter
    .
    The Enterprise Reset package installs, and then the System Recovery screen appears on the device.
  16. Press
    Power
     to reboot the device.